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Bugzilla – Full Text Bug Listing |
| Summary: | YaST2 support module shows misleading text | ||
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| Product: | [openSUSE] SUSE Linux 10.1 | Reporter: | Marco Michna <mmichna> |
| Component: | YaST2 | Assignee: | Peter Varkoly <varkoly> |
| Status: | RESOLVED FIXED | QA Contact: | Klaus Kämpf <kkaempf> |
| Severity: | Major | ||
| Priority: | P5 - None | CC: | andreas.hanke, suse-beta |
| Version: | Beta 9 | ||
| Target Milestone: | --- | ||
| Hardware: | i386 | ||
| OS: | SUSE Other | ||
| Whiteboard: | |||
| Found By: | Component Test | Services Priority: | |
| Business Priority: | Blocker: | --- | |
| Marketing QA Status: | --- | IT Deployment: | --- |
| Bug Depends on: | |||
| Bug Blocks: | 97395 | ||
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Description
Marco Michna
2005-08-19 13:27:07 UTC
please ask Wolfgang about that, afaik he will take care about the support module now. I'm not sure if it will send at all in the version. --- Thu Aug 4 15:08:17 CEST 2005 - stark@suse.de - removed registration and online stuff --- assigned bug to Wolfgang, i guess he will close it. There was never a mail to support. The data was transferred to the portal. As the portal will disappear during 10.0 lifetime the feature was removed on request from development and support. For 10.0 we will only have this stripped down version until we have a new technical possibility to create support requests by electronic mechanisms. But I appreciate hints and suggestions how to improve it (but this will be not possible anymore for 10.0 I fear) reopening for 10.1 (In reply to comment #3) > reopening for 10.1 Unfortunately, you forgot to click "reopen" - therefore this bug got lost :-( Currently, you get a messagebox "thanks for your support request" (translated back from german) when you click "next" while the siga output is displayed. This is misleading because the support was never contacted. (BTW, YaST never asked for name, mail adress or registration key.) As it might be too late to do large changes, I'd recommend the following: Please change the messagebox text to "Sorry, but YaST currently can't send out support requests itsself. Please attach the generated file (<repeat path here>) to a mail, include a description of your problem and send it to <support mail adress here>." Wolfgang, how to proceed with this one for SL10.1 and especially SLED10? We can easily adjust the messagebox. The most complicated thing is that translation has to be changed and to be organized. This will touch all yast2 locale packages. If you tell me that I just should go ahead to make all necessary changes ASAP, I can do this. Someone has still to trigger translation. In that case I guess it's too late. Let's make sure to address this for SL10.2, and probably do a backport for SLE10 SP1 (since I expect that will trigger translation changes anyways). I hope this makes sense? If not, please advise. ;-) The current state is useless and will even worry users ("how could a support request be sent? I never entered my name and mail adress...")
Even an untranslated message as proposed in comment #4 would be ways better than the current state.
(In reply to comment #7) > In that case I guess it's too late. Let's make sure to address this for > SL10.2, and probably do a backport for SLE10 SP1 (since I expect that will > trigger translation changes anyways). We also need to adjust it in SLES9 I think. The module there still transmits reports to the old SUSE support system. Overall it's really bad that this report was buried until after translation freeze :-( It's simply not me to decide how to proceed. OK, just noticed that the english text is by far less misleading: "Thank you for using SUSE support" but nevertheless still not perfect. I can help you write a better English text, but it is too late for translation for SL10.1 or SLES10. If it is showing something extremely misleading, we should probably change the English and go ahead and break translation. You would want to check with the appropriate PM about whether we should do this. Is this module usable for anything? I thought it was meant to prepare something you can later send to support manually. If it is really useless, why is it included in the product at all? reassigning to new maintainer I am still available to help with text if needed. We really ought to get this fixed before the first proofing round this release. (oS10.2) Hi! I'm the new mainainer of this package. Can we not change the text simply: "The collected information was saved to <FILENAME>" Furthermore I've seen that the following text ist a part of the saved file, but I think it depends to the help text on the left side: "Please open a service request on http://support.novell.com/eService if not already done and attach this file to your open incident." Peter, what do you need from me? If I may do this changes described in #14 go ahead... done ... |