Bug 116412

Summary:	Installation hangs at timezone settings
Product:	[openSUSE] SUSE LINUX 10.0	Reporter:	Hanna Lindgren <han.lind>
Component:	Kernel	Assignee:	Vojtech Pavlik <vojtech>
Status:	RESOLVED WONTFIX	QA Contact:	E-mail List <qa-bugs>
Severity:	Critical
Priority:	P5 - None	CC:	eich, lslezak
Version:	RC 1
Target Milestone:	---
Hardware:	i386
OS:	All
Whiteboard:
Found By:	Other	Services Priority:
Business Priority:		Blocker:	---
Marketing QA Status:	---	IT Deployment:	---
Attachments:	YaST logs Output from /usr/sbin/hwinfo

Description Hanna Lindgren 2005-09-11 21:41:39 UTC

SUSE RC1 installation hangs at the timezone settings dialog, just after system
analysis is performed and new installation is selected. This happens with a new
 Acer TravelMate 4651LMi.

The problem occurs with ACPI enabled, as well as disabled.

Steps to reproduce: Start installation of SUSE 10 RC1. Follow the installation
instructions up to the timezone settings dialog.

Actual results: The system hangs (keyboard and mouse do not respond).

Expected results: The installation process should continue.

Comment 1 Lukas Ocilka 2005-09-12 07:53:21 UTC

Could you, please, try to get and attach YaST logs?

http://www.opensuse.org/Bug_Reporting_FAQ#YaST

Thanks

Comment 2 Hanna Lindgren 2005-09-12 09:25:56 UTC

Created attachment 49577 [details]
YaST logs

Comment 3 Lukas Ocilka 2005-09-12 09:46:41 UTC

Thanks for logs, it seems that the hardware probing is somehow broken, could
you, please try to attach the full input of the command `/usr/sbin/hwinfo` on
that system? (Try to switch to the console).

lslezak: yast2-tune, hwinfo.ycp, buildHwTree(), line 152

Comment 4 Hanna Lindgren 2005-09-12 09:54:33 UTC

Created attachment 49580 [details]
Output from /usr/sbin/hwinfo

Comment 5 Hanna Lindgren 2005-09-12 09:56:20 UTC

I don't know if this is of any help to you, but I previously had to install SUSE
9.3 with ACPI disabled.

Comment 6 Lukas Ocilka 2005-09-12 10:32:56 UTC

Yes, sure, I helps. So, please, try to boot to the installation with ACPI off
whether it also hangs there. Thanks.

Comment 7 Hanna Lindgren 2005-09-12 10:39:37 UTC

I have already tested with ACPI off as well, and the same thing happens there.

Comment 8 Ladislav Slezák 2005-09-12 13:53:50 UTC

It seems that the problem is in kernel or it's HW related, hwinfo.ycp is OK
(error in log "clients/hwinfo.ycp:152 SCR::Dir() failed" is not fatal, the
module tries to get all nested atributes which not all devices have, in that
case it fails).

Comment 9 Vojtech Pavlik 2005-09-12 15:14:44 UTC

Myself, I'd suspect some problems in X related to the time changing suddenly.
We've had problems with doubleclick and screen blanking in the past. Egbert,
what do you think?

Comment 10 Hanna Lindgren 2005-09-12 15:25:53 UTC

FYI, it freezes just after the time settings dialog is displayed, but I never
get any chance to edit the time settings (i.e. no sudden time changes have been
made).

Comment 11 Egbert Eich 2005-09-12 15:28:09 UTC

The Xserver used to be allergic to the time being set backwards. This used to
create the stranges effects. Today we only take time deltas and only if they are
>0. 
This may however theoreticall still cause problems when the time is set forward
in big steps. I cannot think of such a scenario where this would be the case
right now and mself have never observed such problems so far. It would be
interesting to know how the timezone had been changed.

Comment 12 Vojtech Pavlik 2005-12-22 09:19:05 UTC

Is this still a problem with 10.0 final?

Comment 13 Vojtech Pavlik 2006-01-10 14:20:06 UTC

No info for a few weeks -> closing. Please reopen if you still have a problem with  10.0 final.