Bug 1225213

Summary:	no sound on speakers, headphones work
Product:	[openSUSE] openSUSE Tumbleweed	Reporter:	Sebastian Turzański <dpbasti>
Component:	Sound	Assignee:	Takashi Iwai <tiwai>
Status:	REOPENED ---	QA Contact:	E-mail List <qa-bugs>
Severity:	Normal
Priority:	P5 - None	CC:	alfredocubitos, dpbasti
Version:	Current	Flags:	tiwai: needinfo? (dpbasti)
Target Milestone:	---
Hardware:	Other
OS:	Other
Whiteboard:
Found By:	---	Services Priority:
Business Priority:		Blocker:	---
Marketing QA Status:	---	IT Deployment:	---
Attachments:	alsainfo alsa-info dmesg alsa-info-headphones alsa-info kernel 6.8.7 speaker working

Description Sebastian Turzański 2024-05-24 11:05:56 UTC

after yesterdays upgrade sound does not play on speakers, but works on headphones. 
tried to change volum on all devices but no luck. Plasma indicator shows sound playing but nothing is hearable.

 polrus  ~  inxi -A                
Audio:
  Device-1: Intel Comet Lake PCH cAVS driver: sof-audio-pci-intel-cnl
  API: ALSA v: k6.9.1-1-default status: kernel-api
  Server-1: PipeWire v: 1.0.6 status: active
 polrus  ~  dmesg |grep snd_hda    

[    6.260721] [  T773] snd_hda_intel 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040100
[    6.579988] [ T1408] Modules linked in: nls_iso8859_1 nls_cp437 vfat fat snd_soc_rt715 snd_soc_rt1308_sdw snd_soc_rt711 snd_hda_codec_hdmi regmap_sdw snd_soc_dmic snd_sof_pci_intel_cnl snd_sof_intel_hda_common soundwire_intel snd_sof_intel_hda_mlink soundwire_cadence snd_sof_intel_hda snd_sof_pci snd_sof_xtensa_dsp snd_sof iwlmvm(+) snd_sof_utils soundwire_generic_allocation soundwire_bus snd_soc_avs snd_soc_hda_codec mac80211 snd_soc_skl snd_soc_hdac_hda snd_hda_ext_core snd_soc_sst_ipc snd_soc_sst_dsp snd_soc_acpi_intel_match snd_soc_acpi libarc4 snd_soc_core snd_compress snd_pcm_dmaengine snd_hda_intel snd_intel_dspcfg snd_intel_sdw_acpi snd_hda_codec snd_hda_core intel_uncore_frequency spi_nor intel_uncore_frequency_common snd_hwdep hid_sensor_als iTCO_wdt iwlwifi intel_tcc_cooling mtd intel_pmc_bxt hid_sensor_trigger snd_pcm processor_thermal_device_pci_legacy iTCO_vendor_support dell_laptop hid_sensor_iio_common x86_pkg_temp_thermal ee1004 processor_thermal_device industrialio_triggered_buffer intel_powerclamp

Comment 1 Takashi Iwai 2024-05-24 11:08:25 UTC

Please give the full dmesg output, as well as the output from alsa-info.sh.
Run alsa-info.sh as root with --no-upload option, and upload the output as attachment (don't paste on Bugzilla form).

Comment 2 Alfredo Cubitos 2024-05-24 12:14:20 UTC

Created attachment 875068 [details]
alsainfo

Comment 3 Sebastian Turzański 2024-05-24 12:16:06 UTC

Created attachment 875069 [details]
alsa-info

Comment 4 Alfredo Cubitos 2024-05-24 12:17:55 UTC

Created attachment 875070 [details]
dmesg

Comment 5 Takashi Iwai 2024-05-24 12:20:15 UTC

There is no obvious error through a quick glance.

Could you try to boot with the previous 6.8.x kernel, and verify whether the problem persists?

Comment 6 Alfredo Cubitos 2024-05-24 12:21:01 UTC

Comment on attachment 875068 [details]
alsainfo

same issue here.
Headset works, bluetooth works, speakers not

Comment 7 Takashi Iwai 2024-05-24 12:28:43 UTC

(In reply to Alfredo Cubitos from comment #6)
> Comment on attachment 875068 [details]
> alsainfo
> 
> same issue here.
> Headset works, bluetooth works, speakers not

This is still with 6.9.1 kernel.  Can you test with the previous 6.8.x kernel?

Comment 8 Alfredo Cubitos 2024-05-24 12:39:59 UTC

(In reply to Takashi Iwai from comment #7)
> (In reply to Alfredo Cubitos from comment #6)
> > Comment on attachment 875068 [details]
> > alsainfo
> > 
> > same issue here.
> > Headset works, bluetooth works, speakers not
> 
> This is still with 6.9.1 kernel.  Can you test with the previous 6.8.x
> kernel?

it doesn't work either :-(
same issue with kernel 6.8.9-1, headset works, speaker not.

But it still worked a few days before. Any idea where to look?

Comment 9 Takashi Iwai 2024-05-24 13:03:09 UTC

(In reply to Alfredo Cubitos from comment #8)
> (In reply to Takashi Iwai from comment #7)
> > (In reply to Alfredo Cubitos from comment #6)
> > > Comment on attachment 875068 [details]
> > > alsainfo
> > > 
> > > same issue here.
> > > Headset works, bluetooth works, speakers not
> > 
> > This is still with 6.9.1 kernel.  Can you test with the previous 6.8.x
> > kernel?
> 
> it doesn't work either :-(
> same issue with kernel 6.8.9-1, headset works, speaker not.

Could you give alsa-info.sh output again from there, too?  Just to be sure.

> But it still worked a few days before. Any idea where to look?

Check your zypper history log.  Usually it's either the update of kernel, firmware or sound backend such as pipewire / wireplumber.

Also, please take alsa-info.sh output at both testing the speaker output and the headphone output for comparison.

Comment 10 Sebastian Turzański 2024-05-28 06:07:36 UTC

Created attachment 875146 [details]
alsa-info-headphones

3.5mm jack headphones connected

Comment 11 Takashi Iwai 2024-05-28 08:03:19 UTC

(In reply to Sebastian Turzański from comment #10)
> Created attachment 875146 [details]
> alsa-info-headphones
> 
> 3.5mm jack headphones connected

This is the result with 6.9.1.  I'm asking the retest with 6.8.x kernel and the alsa-info.sh output from there.  Could you check it again?

Comment 12 Sebastian Turzański 2024-05-28 10:26:38 UTC

Created attachment 875156 [details]
alsa-info kernel 6.8.7 speaker working

alsa-info kernel 6.8.7 speaker working

Comment 13 Alfredo Cubitos 2024-06-04 07:54:16 UTC

It seems to be fixed with Kernel 6.9.3-1-default.
I made an update today and it works again :-)

Comment 14 Sebastian Turzański 2024-06-04 12:25:41 UTC

I confirm it is fixed in 6.9.3

Comment 15 Alfredo Cubitos 2024-07-10 18:31:37 UTC

Hi,

the bug is back with kernel 6.9.7-1-default :-(

Comment 16 Sebastian Turzański 2024-07-11 08:40:56 UTC

(In reply to Alfredo Cubitos from comment #15)
> Hi,
> 
> the bug is back with kernel 6.9.7-1-default :-(

for some reason works for me
Audio:
  Device-1: Intel Comet Lake PCH cAVS driver: sof-audio-pci-intel-cnl
  API: ALSA v: k6.9.7-1-default status: kernel-api
  Server-1: PipeWire v: 1.2.0 status: active

DELL xps9700

Comment 17 Alfredo Cubitos 2024-07-11 09:04:47 UTC

thank you for your information.
I figured out that Stereo Mode is working but Pro Audio not.
I'm using KDE Plasma 6.1.2 and pipewire 1.2.0

Is Pro Audio working for you?