Bug 1226221

Summary:	Nautilus not starting: timeout on Connecting to org.freedesktop.Tracker3.Miner.Files
Product:	[openSUSE] openSUSE Distribution	Reporter:	Robin Roevens <robin.roevens>
Component:	GNOME	Assignee:	Alynx Zhou <alynx.zhou>
Status:	NEW ---	QA Contact:	E-mail List <qa-bugs>
Severity:	Normal
Priority:	P5 - None	CC:	gnome-bugs, robin.roevens, yfjiang
Version:	Leap 15.6
Target Milestone:	---
Hardware:	Other
OS:	Other
Whiteboard:
Found By:	---	Services Priority:
Business Priority:		Blocker:	---
Marketing QA Status:	---	IT Deployment:	---
Attachments:	system supportconfig

Description Robin Roevens 2024-06-12 14:04:22 UTC

Since the update from Leap 15.5 to 15.6 Nautilus no longer wants to start up.

When started it displays on stdout:
---
** Message: 15:58:22.938: Connecting to org.freedesktop.Tracker3.Miner.Files
---
and after a few seconds it exits with the error:
---
Failed to register: Tijd is verlopen
---
(translates to "Timeout")

The tracker3 miner is active:
---
$ tracker3 daemon --list-miners-running
1 miner is actief:
  org.freedesktop.Tracker3.Miner.Files
$ tracker3 daemon --list-miners-available
1 geïnstalleerde miner gevonden:
  org.freedesktop.Tracker3.Miner.Files
$ tracker3 daemon --list-processes
1 PID gevonden…
Proces-ID 21819 voor ‘tracker-miner-fs-3’ is gevonden
---

I have tried removing the ~/.cache/tracker and ~/.cache/tracker3 directories, but this makes no difference.

I finally tried with a fresh user profile by removing the home dir for this user triggering a recreate of it on next login. But still Nautilus does not want to start up and gives the same error.

Comment 1 Yifan Jiang 2024-06-13 01:34:04 UTC

Hi Robin, thanks for the reporting, can you please attach your package versions "rpm -qa" or a full supportconfig log to snapshot your system's status? Thank you!

Comment 2 Robin Roevens 2024-06-13 07:40:25 UTC

Created attachment 875456 [details]
system supportconfig

md5sum:   6ef82ce08805b34544f6a2a57882287b-f

Comment 3 Yifan Jiang 2024-06-13 08:35:44 UTC

I remember Alynx dealt with a similar issue (already fixed) before, so he would probably be able to double check.

Comment 4 Alynx Zhou 2024-06-14 03:36:35 UTC

Did you use a custom GTK theme or gtk.css? If so, try the default Adwaita theme first and see whether Nautilus works.

Also try run `tracker3 reset --hard`.

Comment 5 Alynx Zhou 2024-06-14 03:46:09 UTC

I don't have tracker2 related package on newly installed 15.6, how did you perform the system upgrade?

Comment 6 Robin Roevens 2024-06-14 06:34:42 UTC

(In reply to Alynx Zhou from comment #4)
> Did you use a custom GTK theme or gtk.css? If so, try the default Adwaita
> theme first and see whether Nautilus works.
I'm using Greybird-Geeko on my default profile, but switching to Adwaita makes no difference. Also on a completely new user profile, Nautilus still won't start and has the same error. 

> 
> Also try run `tracker3 reset --hard`.
---
$ tracker3 reset --hard
Opties zijn onbekend, Onbekende optie --hard
---
Translates as "Options are unknown, Unknown option --hard"

I also tried 'tracker3 reset -s -r' but to no avail.

(In reply to Alynx Zhou from comment #5)
> I don't have tracker2 related package on newly installed 15.6, how did you
> perform the system upgrade?
I performed an upgrade from 15.5 using zypper --releasever=15.6 dup

Comment 7 Robin Roevens 2024-06-21 10:58:26 UTC

I have removed tracker2 related packages. But that makes no difference.

Comment 8 Alynx Zhou 2024-06-26 07:56:32 UTC

I would suggest you to reinstall tracker3 related packages and/or do a system upgrade, I am not sure what's the problem and I cannot reproduce it with a new Leap 15.6, strange.

Comment 9 Alynx Zhou 2024-07-03 04:18:10 UTC

I installed Leap 15.5 and do a dist upgrade to 15.6 with `zypper --releasever=15.6 dup`, still cannot reproduce this.

I suggest you check your repos, maybe some files you need to modify before upgrade according to https://en.opensuse.org/SDB:System_upgrade#2._Update_the_repos ?