Bug 124328

Summary:	HP-toolbox problem
Product:	[openSUSE] SUSE LINUX 10.0	Reporter:	Rafał Polak <rafpolak>
Component:	Printing	Assignee:	Johannes Meixner <jsmeix>
Status:	RESOLVED WONTFIX	QA Contact:	Johannes Meixner <jsmeix>
Severity:	Normal
Priority:	P5 - None
Version:	Final
Target Milestone:	---
Hardware:	i686
OS:	SUSE Other
Whiteboard:
Found By:	Other	Services Priority:
Business Priority:		Blocker:	---
Marketing QA Status:	---	IT Deployment:	---
Attachments:	hp-toolbox.debug hp-toolbox.messages

Description Rafał Polak 2005-10-10 22:35:09 UTC

I'm using hp psc multifunction printer on drivers hplip 0.9.4 included in SUSE
Linux 10. Printing works great, scanning works too but hp-toolbox, the small
utility which shows ink level etc. doesn't see printer and says it has to be
configured but it is already configured and because of that i can't see i.e ink
level of my printer. This problem doesn't appear if i compile these drivers from
source. I had the same problem with hplip package in SUSE Linux 9.3 Professional.

Comment 1 Johannes Meixner 2005-10-11 06:25:36 UTC

First you must tell us which exact PSC model you use.
Second you must tell us how it is connected
(I guess via USB but I don't like to rely on guesses).

For my LaserJet 1220 connected via USB it works without
any problems.

Therefore I need the exact error and/or debug messages which
you see on the screen when you start hp-toolbox directly
from the command line, see "hp-toolbox -help", e.g.:
  user@host$ hp-toolbox -ldebug &>/tmp/hp-toolbox.debug
and then attach /tmp/hp-toolbox.debug as plain/text to this bug.
Additionally grep for example the last 100 messages form
/var/log/messages like
  root@host# egrep -i 'hplip|hpaio|hpssd|hpiod|hpijs' /var/log/messages \
             | tail -n 100 >/tmp/hp-toolbox.messages
and then attach /tmp/hp-toolbox.messages as plain/text to this bug.

Comment 2 Rafał Polak 2005-10-11 08:53:51 UTC

Created attachment 53606 [details]
hp-toolbox.debug

Comment 3 Rafał Polak 2005-10-11 08:56:13 UTC

Created attachment 53607 [details]
hp-toolbox.messages

Comment 4 Rafał Polak 2005-10-11 08:57:15 UTC

Okk here are two outputs. My printer model is hp psc 1215 connected via usb.

Comment 5 Johannes Meixner 2005-10-11 09:15:36 UTC

hp-toolbox.debug shows it:
Exception: 4 (Unknown/invalid device-uri field)

hp-toolbox.messages explains it:
usb://Hewlett-Packard/psc%201200
shows that you use the generic "usb" CUPS backend and not
the "hp" CUPS backend (together with the "hplip" service)
which are both required by the hp-toolbox program.

See
http://portal.suse.com/sdb/en/2005/02/jsmeix_print-einrichten-93.html

To change the CUPS backend you must change the CUPS DeviceURI.

Determine the right DeviceURI for the "hp" backend:

root@host# rccups stop

root@host# rchplip start

root@host# insserv hplip

root@host# rccups start

root@host# /usr/lib/cups/backend/hp
should output something like
direct hp:/usb/HP_LaserJet_1220?device=/dev/usb/lp0 "HP HP_LaserJet_1220"...
the "hp:/usb/HP_LaserJet_1220?device=/dev/usb/lp0" string is the
correct DeviceURI (here for my LaserJet 1220).

root@host# lpadmin -d QUEUE -v hp:/usb/...
replace QUEUE with your queeu name and the "hp:/..." string
with what the hp backend has shown to you.

See
http://portal.suse.com/sdb/en/2002/05/ke_hp-officejet.html
why YaST sometimes (or often) fails to autodetect
a HP all-in-one device.
At the moment there is nothing we can do to detect 
HP all-in-one devices reliably.
Therefore I close it as WONTFIX (which means in fact CANTFIX).