Bug 130434

Summary: No visual with Logitech Quickcam.
Product: [openSUSE] SUSE LINUX 10.0 Reporter: John Hillier <imaginebox>
Component: KernelAssignee: Greg Kroah-Hartman <gregkh>
Status: RESOLVED WONTFIX QA Contact: E-mail List <qa-bugs>
Severity: Normal    
Priority: P5 - None    
Version: Final   
Target Milestone: ---   
Hardware: i686   
OS: SuSE Linux 10.0   
Whiteboard:
Found By: Customer Services Priority:
Business Priority: Blocker: ---
Marketing QA Status: --- IT Deployment: ---
Attachments: Output of lsusb -v

Description John Hillier 2005-10-25 05:49:47 UTC
While using GnomeMeeting on SUSE Linux 10.0 the Logitech Quickcam Orbit camera L.E.D. turns on but the display with in GnomeMeeting is blank (grey) so no visual is possible. GnomeMeeting correctly identifies the device as "Logitech Quickcam Orbit". Same result with other software included with the distribution such as "gqcam". I ran lsmod in the workstation terminal and verified the "pwc" module is
included with SUSE Linux 10.0 kernel 2.6.13. Is there something else
required by Novell customers to get Logitech Quickcam cameras to function properly  on SUSE Linux?
Comment 1 Michael Gross 2005-10-25 13:29:25 UTC
Gnome-Maintainers: Can you help here? What information do you require?
Comment 2 Mark Gordon 2005-10-25 14:50:58 UTC
Looks like a driver issue to me.
Comment 3 John Hillier 2005-11-12 06:33:54 UTC
(In reply to comment #2)
> Looks like a driver issue to me.
> 

Could this mean the pwc module found when running lsmod is outdated? If so then is there a way to verify what version of the pwc module is installed in the SUSE Linux kernel via the terminal? http://www.saillard.org/linux/pwc/files/ list the current version as 10.0.9 with release date November 4, 2005. Prior to installing this version I'd like to clarify what version of pwc came with the updated kernel via YAST Online Update. 
Comment 4 Olaf Kirch 2005-11-15 11:14:05 UTC
Greg, can you help with this, please?
Comment 5 Greg Kroah-Hartman 2005-11-15 21:54:09 UTC
Can you provide the output of /proc/bus/usb/devices with the camera plugged in?
Comment 6 John Hillier 2005-11-29 23:16:16 UTC
(In reply to comment #5)
> Can you provide the output of /proc/bus/usb/devices with the camera plugged in?
> 

Sorry for my ignorance but can you explain how I should run that output in the terminal? When I open the file from the directory you provided manually with Kate the file is blank.

I've also tried installing an updated module "kernel-module-pwc-OpenSuse10.0-2.6.13-15-default-10.0.9-1.i586.rpm" from http://home.tiscali.be/raoul.linux/downloadSuSE10.0.htm but the camera is still showing a black display when enabled. I've tried several chat messengers, the latest being Kopete for KDE 3.5 and all show the same black display.
Comment 7 Greg Kroah-Hartman 2005-11-30 22:53:48 UTC
Sorry, how about the output of 'lsusb -v' instead?

And if you are using external kernel modules, there's nothing we can do here
to help you out, I suggest you ask the authors of that driver.
Comment 8 John Hillier 2005-12-01 06:12:53 UTC
Created attachment 59342 [details]
Output of lsusb -v
Comment 9 John Hillier 2005-12-01 06:15:49 UTC
(In reply to comment #7)
> Sorry, how about the output of 'lsusb -v' instead?
> 
> And if you are using external kernel modules, there's nothing we can do here
> to help you out, I suggest you ask the authors of that driver.
> 

I've attached a txt file with the lsusb -v output you requested. As for the externel pwc module that was a failed attempt to resolve a possible outdated module that came with the kernel provided with SUSE Linux 10.0.
Comment 10 John Hillier 2005-12-15 02:35:26 UTC
Greg,

  Resolved the issue by removing the outdated pwc module that comes with the kernel in SUSE Linux 10 and installed the updated pwc module version 10.0.9. Logitech Quickcam Orbit functions properly with this latest pwc module though pan/tilt doesn't. I've been informed this type of camera with servo motors requires the module set-pwc to be installed which is not a major necessity. I've successfully tested the following chat and video conference applications: AMSN Messenger, GnomeMeeting and CamStream. 

  Is it possible for Novell when providing kernel patch releases via YAST Online Update to also update the pwc module? Due to Novell is competiting heavly for the desktop market both in enterprise and private sectors this would make financial sense. Both markets use web cameras whether to video conference with clients, students, doctors, etc or just chat with their friends and family. Novell could be a leader by providing easy access with such tools.

Comment 11 Greg Kroah-Hartman 2005-12-23 21:12:23 UTC
No, we need the pwc driver to be in the main kernel tree.  There are a number
of reasons why the out-of-tree driver is not there, and because of that, we
have to stick with the version that we have.

If you want to help change this, go pester the current pwc driver author to 
update the in-kernel version of the driver.