Bug 133016

Summary: install does not complete on dual opteron 24x/tyan k8sd pro
Product: [openSUSE] SUSE LINUX 10.0 Reporter: Benj FitzPatrick <benjfitz>
Component: InstallationAssignee: E-mail List <yast2-maintainers>
Status: RESOLVED WONTFIX QA Contact: Klaus Kämpf <kkaempf>
Severity: Major    
Priority: P5 - None CC: eich
Version: unspecified   
Target Milestone: ---   
Hardware: x86-64   
OS: SuSE Linux 10.0   
Whiteboard:
Found By: Customer Services Priority:
Business Priority: Blocker: ---
Marketing QA Status: --- IT Deployment: ---
Attachments: /var/log/boot.msg on failed computer
dmesg output
hwinfo output
lsmod output
xorg.conf file
xorg log file

Description Benj FitzPatrick 2005-11-09 18:06:27 UTC
The first part of the install works well, the computer reboots and starts to load the OS.  Once it gets to starting HAL daemon it says ok, but x does not load.  I can ctrl-alt-f2 to another console where I get the root prompt.  If I reboot I can't get in at all b/c I haven't been able to set up any user accounts.  I tried the acpi off setting and it didn't change, and I tried using the safe settings but it would hang part way though the install.  I have tried the install on two
separate computers with the only difference being opteron 246s vs. opteron 248s.  On a third box where the processors and memory are different (275s and 8GB instead of 4GB) the installation does not have any trouble.
Comment 1 Ladislav Slezák 2005-11-10 08:07:40 UTC
It seems that there is some HW specific problem. Reasigning to the kernel team.
Comment 2 Martin Lasarsch 2005-11-10 16:27:57 UTC
could you please attach /var/log/boot.msg where its failed?
Comment 3 Michael Gross 2005-11-15 15:25:24 UTC
Please reopen this bug if the required information can be provided.
Comment 4 Benj FitzPatrick 2005-11-15 16:25:35 UTC
Created attachment 57392 [details]
/var/log/boot.msg on failed computer

This is from the tyan k8sd pro/dual opteron 248 machine.
Comment 5 Benj FitzPatrick 2005-11-15 16:27:25 UTC
I have attached the boot.msg as requested.
Comment 6 Michael Gross 2005-11-17 14:59:38 UTC
Symbols match kernel version 2.6.13.
No module symbols loaded - kernel modules not enabled.

This is most likely the problem. But how comes that the symbol table mismatches the used Kernel here. Which media (exactly) do you use to boot? Please add the output of `lsmod' here.
Comment 7 Michael Gross 2005-11-21 15:58:54 UTC
Assining this to the kernel maintainers with the request for help.
Comment 8 Olaf Kirch 2005-11-22 07:22:53 UTC
re comment #6: I think old syslogd's always said "No module symbols loaded"
at startup - maybe this is specific to the install system.

Looking at the original comment:
 -	install works up to the point where X is supposed to come up
 -	user can switch to different console
 -	reboot works

So it seems this is an X11 driver issue. I'm assigning this to the X11
folks.

Benj, can you please provide hwinfo output for this machine?
Comment 9 Stefan Dirsch 2005-11-22 07:29:58 UTC
And attach /var/log/Xorg.0.log + /etc/X11/xorg.conf as well. Thanks.
Comment 10 Egbert Eich 2005-11-24 17:14:02 UTC
> If I reboot I can't get in at all b/c I haven't been able to set up any user
> accounts. 
This sounds as if the ctrl-alt-f2 trick does not work either after reboot.
Otherwise you should be able to get in as root at least.
The installation system normally falls back to ncurses yast if X cannot start up  or dies for whatever reason unless yast itself crashes.
Comment 11 Stefan Dirsch 2005-11-29 15:29:24 UTC
We never saw any feedback --> WONTFIX.
Comment 12 Egbert Eich 2005-11-29 18:16:09 UTC
Reopening for NEEDINFO.
Comment 13 Egbert Eich 2005-11-29 18:16:44 UTC
Benj, would you please comment?
Comment 14 Benj FitzPatrick 2005-11-29 21:57:43 UTC
Created attachment 59041 [details]
dmesg output
Comment 15 Benj FitzPatrick 2005-11-29 21:58:12 UTC
Created attachment 59042 [details]
hwinfo output
Comment 16 Benj FitzPatrick 2005-11-29 21:58:33 UTC
Created attachment 59043 [details]
lsmod output
Comment 17 Benj FitzPatrick 2005-11-29 21:58:58 UTC
Created attachment 59044 [details]
xorg.conf file
Comment 18 Benj FitzPatrick 2005-11-29 21:59:19 UTC
Created attachment 59045 [details]
xorg log file
Comment 19 Benj FitzPatrick 2005-11-29 22:01:00 UTC
I have attached the requested files plus the output of dmesg just in case.  Please let me know if you need any more files.
Comment 20 Stefan Dirsch 2005-11-30 09:55:04 UTC
> The installation system normally falls back to ncurses yast if X cannot
> start up  or dies for whatever reason unless yast itself crashes.

Exactly. I don't believe this is a X11 related problem. Assigning back to Installation component.
Comment 21 Klaus Kämpf 2005-11-30 10:08:54 UTC
Stefan, does 'Tyan 2880 K8S' ring a bell ?! IIRC, our machine needed a BIOS update (to 2880-203) in order to function with Linux.
Comment 22 Stefan Fent 2005-12-02 16:29:39 UTC
A BIOS update is always a good idea ;-)
Otherwise, the description sounds strange, as apparently only the 246s don't work,
248 and 270 do work. Or did I get sth. wrong?
Are the BIOS settings in all machines the same?
Maybe some mmio problem on this machine.
Comment 23 Benj FitzPatrick 2005-12-02 17:38:02 UTC
Ah, good though, and I should have mentioned this earlier.  This happens for 3.04 and 3.05 versions of the bios with the latter being the most current, and all of them have the newest bios.  As far as the computers it affects, it only happens on the single core ones (2xdual 246s and 1xdual 248), but the dual core one (dual 275s) works fine.  
Comment 24 Benj FitzPatrick 2005-12-11 18:43:37 UTC
Hi, I was wondering what the status of this one is?  On my service request page it says that it is "awaiting customer."  What exactly does this mean?  Do you need more info from me?  Thanks.
Comment 26 Stefan Dirsch 2006-01-11 14:17:57 UTC
Pleas boot into runlevel 3 and use "sax2 -r" for configuration. If this doesn't work attach /var/log/SaX2.log.
Comment 28 Stefan Hundhammer 2006-01-20 16:29:18 UTC
.