Bug 133862

Summary: Notebook freezes after excuting a reboot.
Product: [openSUSE] SUSE LINUX 10.0 Reporter: Marbin Diaz <marbin1>
Component: Mobile DevicesAssignee: Thomas Renninger <trenn>
Status: RESOLVED FIXED QA Contact: E-mail List <qa-bugs>
Severity: Major    
Priority: P5 - None    
Version: Final   
Target Milestone: ---   
Hardware: x86-64   
OS: SuSE Linux 10.0   
Whiteboard:
Found By: Other Services Priority:
Business Priority: Blocker: ---
Marketing QA Status: --- IT Deployment: ---

Description Marbin Diaz 2005-11-15 17:29:36 UTC 
The notebook is the following one.
http://www.compusa.com/products/product_info.asp?product_code=329226&pfp=BROWSE


The problem is that everytime a reboot is executed from the desktop manager or terminal, after terminating all the services and shutting down everything the notebook freezes showing either a blue or black screen and Im have to do a forced shutdown by pressing the power button for a few seconds. The funny thing is that if I choose, in the desktop manager, to shutdown the system it turn off without issues.


Thanks for your time ...

Here is a summary of the notebook hardware specs:

Processor Brand:  	AMD
Processor Class: 	Turion 64 Mobile Technology
Processor Number: 	ML-34
Memory Speed:  	        PC2700 (333MHz)
Memory Technology:  	DDR-SDRAM
Installed Memory: 	1 GB
Hard Drive Capacity:  	100 GB
Drive Controllers: 	IDE (Ultra ATA/DMA)
Additional Drives:  	DL DVD+/-RW
Sound Support: 	        Digital Audio (16-bit)
Video Chipset Brand: 	ATI
Video Chipset: 	        RADEON XPRESS 200M IGP
Shared Video RAM (Max): 128 MB
Resolution: 	        1280 x 768
Display Size: 	        14.0 in
Display Type: 	        Active Matrix LCD (TFT)
Port Connectors: 	

                        * 3 USB 2.0
                        * 1 Audio - headphone-out
                        * 1 Audio - microphone-in
                        * 1 Video - VGA (15-pin)
                        * 1 Video - TV-Out (S-Video)
                        * 1 RJ-11 (modem)
                        * 1 RJ-45 Ethernet (LAN)
                        * 1 Expansion port 2
                        * 1 IEEE-1394 Firewire (4-pin) 

Card Slots: 	        Memory Stick
                        Memory Stick Pro
                        SmartMedia Card
                        Secure Digital(SD)/MMC
                        xD-Picture Card
                        (1) Type II / Type I CardBus
Network Support: 	Ethernet (10/100 Mbps)
Wireless Protocol: 	802.11b
                        802.11g
                        Bluetooth
Modem Speed: 	        56 Kbps
Input Devices: 	        Keyboard
                        Touchpad
Comment 1 Stefan Behlert 2005-11-17 11:20:44 UTC 
Thomas, this looks like ACPI-problem. Any comments?
Comment 2 Forgotten User zhFaldehF_ 2005-12-03 16:27:21 UTC 
Sounds to me as though you just need to enable acpi
Comment 3 Marbin Diaz 2005-12-03 18:23:49 UTC 
(In reply to comment #2)
> Sounds to me as though you just need to enable acpi
> 

ACPI is already enable. Everything works perfectly is only with the reboot action that mess everything. Even during the installation of Suse after installing the packages that the systems requieres a reboot it freak out.
Comment 4 Thomas Renninger 2005-12-08 17:59:08 UTC 
Funny enough, I have the same problem.
Is this a Ferrari laptop?
At least I have very similar HW.
Ok, just checked with 10.1 Alpha kernel ... This problem is fixed in 2.6.14 kernels. That's all I can say for now... not yet mainline fixed problems have higher priority for me at the moment, sorry. You might want to ask acpi-devel who fixed that and how ... or if you find a patch in some kernel changelog, it should be easy for me to add it to 10.0 kernel.
Comment 5 Marbin Diaz 2005-12-09 03:14:07 UTC 
I look into the HP site and found out that a BIOS update was released with the following fixes.

# Fixes issue where system time runs twice as fast as it should when the notebook is running a Linux Operating System with Advanced Programmable Interrupt Controller (APIC) enabled.

# Fixes intermittent issue where the notebook may generate a "blue screen" error when running the Microsoft Advanced Configuration and Power Interface (ACPI) Viewer Program. 

It has nothing in relation to my problem but probably the fix related to linux solve my issue with the reboot action.

If you own a notebook with an Xpress 200m chipset look for the machine manufacturer web site for a similar bios update ans try it. 


Suse 10 issues solved now is perfectly running. Now wait for a stable and fully supported 64 version and everything will be perfect. ;)