Bug 133922

Summary:	Multiple lockups on installation on HP DL380 G4
Product:	[openSUSE] SUSE Linux 10.1	Reporter:	Rob Hutton <rhutton>
Component:	Kernel	Assignee:	E-mail List <kernel-maintainers>
Status:	RESOLVED INVALID	QA Contact:	E-mail List <qa-bugs>
Severity:	Normal
Priority:	P5 - None
Version:	Alpha 2
Target Milestone:	---
Hardware:	x86
OS:	All
Whiteboard:
Found By:	Customer	Services Priority:
Business Priority:		Blocker:	---
Marketing QA Status:	---	IT Deployment:	---

Description Rob Hutton 2005-11-15 21:44:34 UTC

Attemptng installation on an HP DL380 G4 results in lockups in multiple places, all random but repeatable.  Lockups have been experienced at "Analysing Package Selection", "Creating Volume Group XXXX", after clicking on "Packages", and during the installation of disk 1 at various places.  When it locks up, the system is unresponsive to the keyboard.  Possibly related to the CCISS driver as the disks lights behave strangely when this occurs.  10.0 will install sucessfully.

Comment 1 Ladislav Slezák 2005-11-16 09:07:34 UTC

I guess it's a kernel problem...

Comment 2 Hannes Reinecke 2005-11-16 09:17:34 UTC

Can we have some more info? /var/log/messages? Output of 'dmesg'?

Comment 3 Rob Hutton 2005-11-16 18:15:07 UTC

When it hangs, it hangs hard.  No resposiveness from keyboard at all.  I can send in info from before the hang.  What can I provide before that might help?

Comment 4 Vojtech Pavlik 2005-11-16 19:07:16 UTC

If you could reproduce it on 10.0 with the kernel updated to the one from
10.1, you might be able to see more, possibly set up a serial console to
catch the last messages, etc.

Comment 5 Rob Hutton 2005-11-17 20:30:52 UTC

I am able to recreate this on a 10.0 DVD X86_64 also.  Note, these are XEONs with 64 bit extensions.  We are successfully running X86_64 Redhat on these machines.

I will get a serial console on now and we are going to try the i586 install also.

This same behavior occurs on all three machines we have tried it on.

Comment 6 Olaf Kirch 2005-11-21 08:10:55 UTC

10.1 isn't really alpha yet, so this cannot be a blocker... give us some time
to get our kernel fully up to speed :-)

Some more questions - the Hardware field of this report says x86; you
say "Xeon with 64bit extensions" which I assume means x86_64?

If you set nmi_watchdog=1 or =2 on the kernel command line, does that give
an oops message when the system gets hung?

Does the SLES9SP3 kernel of the day (ftp://ftp.suse.com/pub/projects/kernel/kotd)
work?

Comment 7 Olaf Kirch 2005-12-05 09:21:14 UTC

No feedback, closing as WONTFIX

Comment 8 Rob Hutton 2005-12-15 03:18:17 UTC

Problem occurs on all versions of SUSE including 10.1 from 9 forward.  Aborting the installation and loading the network driver to do a network install results in a successful installation every time.  The problem only occures when installing WITHOUT ABORTING AND DROPPING TO THE TEXT MENU and doing a CD install.

Comment 9 Olaf Kirch 2005-12-19 11:21:15 UTC

I see.

If you provide the information we asked for in comments #3 amd 7 above,
we may even be able to help you :-)

What about the serial console output - in comment #5 you mentioned you were
going to hook up a serial console.

If you watch the list of kernel modules being loaded during installation
(I think it's on Alt-F7), what are the last few modules that get loaded before
the freeze? What happens if you abort the install and load these modules
manually?

Comment 10 Olaf Kirch 2006-03-06 14:51:45 UTC

No feedback, closing.