Bug 149824

Summary: 07ab:fccd - USB-HDD not working
Product: [openSUSE] SUSE LINUX 10.0 Reporter: Patrick Grimbergen <patrick>
Component: KernelAssignee: Greg Kroah-Hartman <gregkh>
Status: RESOLVED DUPLICATE QA Contact: E-mail List <qa-bugs>
Severity: Major    
Priority: P5 - None CC: info
Version: unspecified   
Target Milestone: ---   
Hardware: i686   
OS: SuSE Linux 10.0   
Whiteboard:
Found By: Customer Services Priority:
Business Priority: Blocker: ---
Marketing QA Status: --- IT Deployment: ---
Attachments: HWinfo output
HWinfo output
HWinfo output
HWinfo output
SIGA.html

Description Patrick Grimbergen 2006-02-10 00:03:05 UTC
I got a Freecom Classic HDD connected via USB. Using SuSE 9.3 it worked, better even, I filled it with about 40GB of data.

According to this site it should work on a "normal" kernel: http://edelweiss.qbik.ch/usb/devices/showdev.php?id=2912

On SuSE 10.0 however, I don't get it to work at all... All I get is:

linux:/home/grimweb # lsusb
Bus 004 Device 016: ID 07ab:fccd Freecom Technologies

and it's not recognised. I've asked how to get it working on every Linux Comunity I know, including the Novell Install Support, but nobody had a clue of how to get it working. 

So my logical conclusion: there must be a bug in the SuSE 10.0 kernel or in the HAL-module.
Comment 1 Greg Kroah-Hartman 2006-02-10 00:52:31 UTC
Why do you think it is not working?

Can you attach the ouput of the 'hwinfo' command?

And have you tried the 10.1 Beta 3 release to see if it works better there?
Comment 2 Patrick Grimbergen 2006-02-10 02:02:47 UTC
Created attachment 67469 [details]
HWinfo output
Comment 3 Patrick Grimbergen 2006-02-10 02:05:05 UTC
Created attachment 67470 [details]
HWinfo output
Comment 4 Patrick Grimbergen 2006-02-10 02:07:30 UTC
Created attachment 67471 [details]
HWinfo output
Comment 5 Patrick Grimbergen 2006-02-10 02:09:56 UTC
Created attachment 67472 [details]
HWinfo output
Comment 6 Patrick Grimbergen 2006-02-10 02:12:43 UTC
Created attachment 67473 [details]
SIGA.html

this is an old SIGA.html made for Novell installation support, I don't remember how I made it.
Comment 7 Patrick Grimbergen 2006-02-10 02:14:24 UTC
excuses for the many HWinfo: Novell kept giving me 504s, didn't know it was actually posted
Comment 8 Greg Kroah-Hartman 2006-02-10 04:16:29 UTC
Comment on attachment 67472 [details]
HWinfo output

None of the hwinfo's attached are the full file.  can you retry?
Comment 9 Greg Kroah-Hartman 2006-02-10 04:18:49 UTC
I see some "rejecting I/O to dead device" messages in the system log you posted.
are you sure this device is still working?

Does it work on any other machine anymore?
Comment 10 Greg Kroah-Hartman 2006-02-10 04:19:14 UTC
And could you try the 10.1 beta3 release?
Comment 11 Patrick Grimbergen 2006-02-10 11:25:43 UTC
(In reply to comment #8)
> (From update of attachment 67472 [details] [edit])
> None of the hwinfo's attached are the full file.  can you retry?
> 

Is there a way I can automatically get this HWinfo to make itself a file? I don't get the full thing into my console.

Comment 12 Patrick Grimbergen 2006-02-10 11:29:32 UTC
(In reply to comment #9)
> I see some "rejecting I/O to dead device" messages in the system log you
> posted.
> are you sure this device is still working?
> 
> Does it work on any other machine anymore?

It still works on the WinXP laptop my mother owns. I don't have any other Linux Machines to test it on.

Comment 13 Patrick Grimbergen 2006-02-10 11:41:40 UTC
(In reply to comment #10)
> And could you try the 10.1 beta3 release?

OpenSuSE is down, I can't
Comment 14 Patrick Grimbergen 2006-02-10 13:30:59 UTC
(In reply to comment #13)
> (In reply to comment #10)
> > And could you try the 10.1 beta3 release?
> 
> OpenSuSE is down, I can't

There are to many faults in the update process, some of the programms it tries to remove are vital to my operation.
Comment 15 Greg Kroah-Hartman 2006-02-21 22:49:12 UTC
Can you just try updating the kernel package?
Comment 16 jonah naylor 2006-03-13 20:24:16 UTC
hi have a look at this bug which seems to be the same, i've been having the same problem since suse 10 came out and no one has given any answers. i hope linking these two bugs helps get a solution.

bug #121899
Comment 17 Patrick Grimbergen 2006-03-13 22:07:23 UTC
(In reply to comment #15)
> Can you just try updating the kernel package?
> 

I tried that... crashed the entire system... So with the new install I choose to go back to 9.3, since I'm certain that works... bad luck for the $50 I spend...

Bug not resolved though...
Comment 18 Patrick Grimbergen 2006-03-13 23:00:47 UTC
Looks like following is the solution to this bug:
https://bugzilla.novell.com/show_bug.cgi?id=135362

I don't dare to try though.. since SuSE 9.3 is running like a charm now...

*** This bug has been marked as a duplicate of 135362 ***
Comment 19 Patrick Grimbergen 2006-03-13 23:02:27 UTC
Thanks everybody for trying to help me out here, I'd almost forget your effords in my own frustration... You've been a great help.