Bug 181845

Summary:	USB Camera does not connect
Product:	[openSUSE] SUSE Linux 10.1	Reporter:	Helmut Kohl <S.Brinckmann>
Component:	Hotplug	Assignee:	Olaf Hering <ohering>
Status:	RESOLVED FIXED	QA Contact:	E-mail List <qa-bugs>
Severity:	Major
Priority:	P3 - Medium	CC:	antispam2, meissner, suse-beta
Version:	Final
Target Milestone:	---
Hardware:	i586
OS:	SuSE Linux 10.1
Whiteboard:
Found By:	Other	Services Priority:
Business Priority:		Blocker:	---
Marketing QA Status:	---	IT Deployment:	---

Description Helmut Kohl 2006-06-05 20:58:30 UTC

In 9.3 I could connect my digital camera (Lumix) via USB and grep the pictures from the directory. In 10.1 not. (Konqueror fails also mounting it. And connecting via the shell also does not work, because the mount points are confusing.)

Comment 1 Christian Boltz 2006-06-06 00:08:21 UTC

Your initial report is nearly useless - please add more details:
- what do you do _exactly_? Do you see any error messages?
- what does /var/log/messages show when connecting the camera?
- was the camera automounted in 9.3 (to /media/....) or did you use a tool 
  like digikam?

BTW: This is not a blocker - see also the severity descriptions...

Comment 2 Helmut Kohl 2006-06-07 01:07:03 UTC

Sorry for the lack of details. I just have to get used to reporting bugs.

1. I connect the camera (Lumix DMC-FZ5).
2. In the Storage Media section in Konqueror gets a USB Mass Storage Interface
3. When clicking on it. I get "Error Konqueror" in the title bar of a newly opened window. The text reads "Could not read file /."
4. In /media there is no camera sub-directory. (In 9.3 the camera got auto-mounted into /media, so I access the camera)

I attach the log.
Thanks

Jun 6 21:05:03 makalu kernel: usb 1-2: new full speed USB device using uhci_hcd and address 2
Jun 6 21:05:03 makalu kernel: usb 1-2: new device found, idVendor=04da, idProduct=2372
Jun 6 21:05:03 makalu kernel: usb 1-2: new device strings: Mfr=1, Product=2, SerialNumber=0
Jun 6 21:05:03 makalu kernel: usb 1-2: Product: DMC-FZ5
Jun 6 21:05:03 makalu kernel: usb 1-2: Manufacturer: Panasonic
Jun 6 21:05:03 makalu kernel: usb 1-2: configuration #1 chosen from 1 choice
Jun 6 21:05:03 makalu kernel: SCSI subsystem initialized
Jun 6 21:05:03 makalu kernel: Initializing USB Mass Storage driver...
Jun 6 21:05:03 makalu kernel: scsi0 : SCSI emulation for USB Mass Storage devices
Jun 6 21:05:03 makalu kernel: usb-storage: device found at 2
Jun 6 21:05:03 makalu kernel: usb-storage: waiting for device to settle before scanning
Jun 6 21:05:03 makalu kernel: usbcore: registered new driver usb-storage
Jun 6 21:05:03 makalu kernel: USB Mass Storage support registered.
Jun 6 21:05:08 makalu kernel: Vendor: MATSHITA Model: DMC-FZ5 Rev: 0100
Jun 6 21:05:08 makalu kernel: Type: Direct-Access ANSI SCSI revision: 02
Jun 6 21:05:08 makalu kernel: usb-storage: device scan complete
Jun 6 21:05:08 makalu kernel: Driver 'sd' needs updating - please use bus_type methods
Jun 6 21:05:08 makalu kernel: sd 0:0:0:0: Attached scsi removable disk sda
Jun 6 21:05:08 makalu kernel: sd 0:0:0:0: Attached scsi generic sg0 type 0

Comment 3 Christian Boltz 2006-06-07 23:13:28 UTC

(In reply to comment #2)
> Sorry for the lack of details. I just have to get used to reporting bugs.

No problem.
Today's lesson: reset the bug to ASSIGNED after providing the needed information ;-))  (I don't do it now because I have another question.)

Hmm, I just wonder a bit about the log message - was there anything after the last line you listed? I would expect a line with "sda1" or alike...
If there weren't more messages, can you try with another storage medium in the camera and/or with a cardreader? (given you have one, of course)

Comment 4 Helmut Kohl 2006-06-14 14:46:32 UTC

Here is the log-file for the connection of the camera and a USB stick (which works). I hope this will be enough information.

WHEN I CONNECT THE CAMERA, THE FOLLOWING MESSAGES APPEAR:
Jun 13 23:03:30 makalu kernel: usb 1-1: new full speed USB device using uhci_hcd and address 5
Jun 13 23:03:30 makalu kernel: usb 1-1: new device found, idVendor=04da, idProduct=2372
Jun 13 23:03:30 makalu kernel: usb 1-1: new device strings: Mfr=1, Product=2, SerialNumber=0
Jun 13 23:03:30 makalu kernel: usb 1-1: Product: DMC-FZ5
Jun 13 23:03:30 makalu kernel: usb 1-1: Manufacturer: Panasonic
Jun 13 23:03:30 makalu kernel: usb 1-1: configuration #1 chosen from 1 choice
Jun 13 23:03:30 makalu kernel: scsi2 : SCSI emulation for USB Mass Storage devices
Jun 13 23:03:30 makalu kernel: usb-storage: device found at 5
Jun 13 23:03:30 makalu kernel: usb-storage: waiting for device to settle before scanning
Jun 13 23:03:35 makalu kernel:   Vendor: MATSHITA  Model: DMC-FZ5           Rev: 0100
Jun 13 23:03:35 makalu kernel:   Type:   Direct-Access                      ANSI SCSI revision: 02
Jun 13 23:03:35 makalu kernel: SCSI device sda: 990864 512-byte hdwr sectors (507 MB)
Jun 13 23:03:35 makalu kernel: sda: Write Protect is off
Jun 13 23:03:35 makalu kernel: sda: Mode Sense: 04 00 00 00
Jun 13 23:03:35 makalu kernel: sda: assuming drive cache: write through
Jun 13 23:03:35 makalu kernel: SCSI device sda: 990864 512-byte hdwr sectors (507 MB)
Jun 13 23:03:35 makalu kernel: sda: Write Protect is off
Jun 13 23:03:35 makalu kernel: sda: Mode Sense: 04 00 00 00
Jun 13 23:03:35 makalu kernel: sda: assuming drive cache: write through
Jun 13 23:03:35 makalu kernel:  sda: sda1
Jun 13 23:03:35 makalu kernel: sd 2:0:0:0: Attached scsi removable disk sda
Jun 13 23:03:35 makalu kernel: sd 2:0:0:0: Attached scsi generic sg0 type 0
Jun 13 23:03:35 makalu kernel: usb-storage: device scan complete

THEN I LAUNCH KONQUEROR AND CLICK ON THE CAMERA SYMBOL IN THE STORAGE MEDIA SECTION:
Jun 13 23:03:38 makalu kio_kamera [kdeinit] camera /tmp/ksocket-steffen/klauncherOpRczb.slave-socket /tmp/ksocket-steffen/kio_mediadRBU6b.slave-socket: resm
gr: communication failure: Broken pipe

ONCE I DISCONNECT THE CAMERA I GET:
Jun 13 23:04:30 makalu kernel: usb 1-1: USB disconnect, address 5

NOW, FOR THE USB STICK. WHICH WORKS JUST FINE:
Jun 13 23:07:58 makalu kernel: hub 1-0:1.0: port 1 disabled by hub (EMI?), re-enabling...
Jun 13 23:07:58 makalu kernel: usb 1-1: USB disconnect, address 6
Jun 13 23:07:59 makalu kernel: usb 1-1: new full speed USB device using uhci_hcd and address 8
Jun 13 23:07:59 makalu kernel: usb 1-1: device descriptor read/64, error -71
Jun 13 23:07:59 makalu kernel: usb 1-1: device descriptor read/64, error -71
Jun 13 23:07:59 makalu kernel: usb 1-1: new full speed USB device using uhci_hcd and address 10
Jun 13 23:08:00 makalu kernel: usb 1-1: new device found, idVendor=1370, idProduct=2168
Jun 13 23:08:00 makalu kernel: usb 1-1: new device strings: Mfr=1, Product=2, SerialNumber=3
Jun 13 23:08:00 makalu kernel: usb 1-1: Product: Twist
Jun 13 23:08:00 makalu kernel: usb 1-1: Manufacturer: SWISSBIT
Jun 13 23:08:00 makalu kernel: usb 1-1: SerialNumber: 10002022B3000299
Jun 13 23:08:00 makalu kernel: usb 1-1: configuration #1 chosen from 1 choice
Jun 13 23:08:00 makalu kernel: scsi4 : SCSI emulation for USB Mass Storage devices
Jun 13 23:08:00 makalu kernel: usb-storage: device found at 10
Jun 13 23:08:00 makalu kernel: usb-storage: waiting for device to settle before scanning
Jun 13 23:08:00 makalu kernel: usb 1-1: USB disconnect, address 10
Jun 13 23:08:03 makalu kernel: usb 1-1: new full speed USB device using uhci_hcd and address 11
Jun 13 23:08:03 makalu kernel: usb 1-1: device descriptor read/64, error -71
Jun 13 23:08:03 makalu kernel: usb 1-1: new device found, idVendor=1370, idProduct=2168
Jun 13 23:08:03 makalu kernel: usb 1-1: new device strings: Mfr=1, Product=2, SerialNumber=3
Jun 13 23:08:03 makalu kernel: usb 1-1: Product: Twist
Jun 13 23:08:03 makalu kernel: usb 1-1: Manufacturer: SWISSBIT
Jun 13 23:08:03 makalu kernel: usb 1-1: SerialNumber: 10002022B3000299
Jun 13 23:08:03 makalu kernel: usb 1-1: configuration #1 chosen from 1 choice
Jun 13 23:08:03 makalu kernel: scsi5 : SCSI emulation for USB Mass Storage devices
Jun 13 23:08:03 makalu kernel: usb-storage: device found at 11
Jun 13 23:08:03 makalu kernel: usb-storage: waiting for device to settle before scanning
Jun 13 23:08:08 makalu kernel:   Vendor: SWISSBIT  Model: Twist             Rev: 2.00
Jun 13 23:08:08 makalu kernel:   Type:   Direct-Access                      ANSI SCSI revision: 02
Jun 13 23:08:09 makalu kernel: ready
Jun 13 23:08:09 makalu kernel: SCSI device sda: 254720 512-byte hdwr sectors (130 MB)
Jun 13 23:08:09 makalu kernel: sda: Write Protect is off
Jun 13 23:08:09 makalu kernel: sda: Mode Sense: 03 00 00 00
Jun 13 23:08:09 makalu kernel: sda: assuming drive cache: write through
Jun 13 23:08:09 makalu kernel: SCSI device sda: 254720 512-byte hdwr sectors (130 MB)
Jun 13 23:08:09 makalu kernel: sda: Write Protect is off
Jun 13 23:08:09 makalu kernel: sda: Mode Sense: 03 00 00 00
Jun 13 23:08:09 makalu kernel: sda: assuming drive cache: write through
Jun 13 23:08:09 makalu kernel:  sda: sda1
Jun 13 23:08:09 makalu kernel: sd 5:0:0:0: Attached scsi removable disk sda 

AND DISCONNECTING THE USB STICK:
Jun 13 23:09:22 makalu kernel: usb 1-1: USB disconnect, address 11
Jun 13 23:09:23 makalu kernel: usb 1-1: new full speed USB device using uhci_hcd and address 12
Jun 13 23:09:23 makalu kernel: usb 1-1: device descriptor read/64, error -71
Jun 13 23:09:23 makalu kernel: usb 1-1: device descriptor read/64, error -71
Jun 13 23:09:23 makalu kernel: usb 1-1: new full speed USB device using uhci_hcd and address 13
Jun 13 23:09:23 makalu kernel: usb 1-1: new device found, idVendor=1370, idProduct=2168
Jun 13 23:09:23 makalu kernel: usb 1-1: new device strings: Mfr=1, Product=2, SerialNumber=3
Jun 13 23:09:23 makalu kernel: usb 1-1: Product: Twist
Jun 13 23:09:23 makalu kernel: usb 1-1: Manufacturer: SWISSBIT
Jun 13 23:09:23 makalu kernel: usb 1-1: SerialNumber: 10002022B3000299
Jun 13 23:09:23 makalu kernel: usb 1-1: configuration #1 chosen from 1 choice
Jun 13 23:09:23 makalu kernel: scsi6 : SCSI emulation for USB Mass Storage devices
Jun 13 23:09:23 makalu kernel: usb-storage: device found at 13
Jun 13 23:09:23 makalu kernel: usb-storage: waiting for device to settle before scanning
Jun 13 23:09:24 makalu kernel: usb 1-1: USB disconnect, address 13

Comment 5 Helmut Kohl 2006-06-14 15:10:18 UTC

I tested the camera under windows, dual boot, and there it works just fine. Also the memory card works fine in the card-reader of a friend.

Comment 6 Christian Boltz 2006-06-14 19:29:03 UTC

(In reply to comment #3)
> Today's lesson: reset the bug to ASSIGNED after providing the needed
> information ;-))

;-))

Comment 7 Olaf Hering 2006-08-15 12:19:03 UTC

what happens if you plug the DMC-FZ5 in and try to mount it manually?

su -
mount /dev/sda1 /mnt
find /mnt -type f -print0 | xargs -0 cat > /dev/null
umount /mnt

do you get any IO errors? If so, attach the full 'dmesg' output.

Comment 8 Konstantin Boudnik 2006-09-01 05:33:32 UTC

Please see my comments to bug 201648 It seems to be an overall problem with removable USB devices. Looks like the automounting functionality has been moved from hotplug or hal up to KDE/Gnome, which is totally wrong and brakes the assumption, that a Unix has to be fully functional without any window manager running.

In the scenario you're suggesting above the camera or other removable USB device will become functional right away.

Also, I had raised the bug's priority up to 3, because this is really breakes a backward compatibility with previous releases of Suse.

Comment 9 Olaf Hering 2006-09-05 11:02:21 UTC

The question was wether or not the kernel handles the device correctly, not about  automounting.

Comment 10 Helmut Kohl 2006-09-07 17:44:19 UTC

I did not test it for some time. After I did, it worked perfectly. So I guess some auto-update solved the issue.
Thanks