Bug 307400

Summary:	Failed to mount DVD installation media during installation.
Product:	[openSUSE] openSUSE 10.3	Reporter:	Forgotten User 9WJQF5tTlz <forgotten_9WJQF5tTlz>
Component:	Installation	Assignee:	Jan Kupec <jkupec>
Status:	RESOLVED DUPLICATE	QA Contact:	Jiri Srain <jsrain>
Severity:	Critical
Priority:	P5 - None
Version:	Beta 3
Target Milestone:	---
Hardware:	Other
OS:	openSUSE 10.3
Whiteboard:
Found By:	Beta-Customer	Services Priority:
Business Priority:		Blocker:	---
Marketing QA Status:	---	IT Deployment:	---
Attachments:	Installation logs showing failure in mounting dvd drive. Installation logs for beta 3, still cannot mount installation dvd.

Description Forgotten User 9WJQF5tTlz 2007-09-04 15:07:58 UTC

I am installing Beta2 in a Vaio laptop.

The installation media is a DVD disk. After boot and initial screens, I get an error message indicating the installer cannot load/mount the DVD. The probelm is not the disk, since I've used it to install beta2 in another computer.

The same problem was present in Beta1.

I am attaching the Yast2 logs.

P.S. In order to use the DVD drive, the boot option "brokenmodules=pata_ali" needs to be used with this computer. See bug #278533.

Comment 1 Forgotten User 9WJQF5tTlz 2007-09-04 15:08:52 UTC

Created attachment 161739 [details]
Installation logs showing failure in mounting dvd drive.

Comment 3 Jan Kupec 2007-09-06 13:12:30 UTC

As a workaround, please try to mount the DVD manually and see if that helps. Also please attach the output of the lshal command.

Comment 4 Forgotten User 9WJQF5tTlz 2007-09-07 15:25:52 UTC

Mount it manually where?

lshal returns an error message, it cannont open socket /var/run/dbus/system_bus_socket.

The output of df is empty.

Comment 5 Forgotten User 9WJQF5tTlz 2007-09-07 15:26:56 UTC

Same problem with Beta 3.

Comment 6 Forgotten User 9WJQF5tTlz 2007-09-07 15:29:04 UTC

Created attachment 162750 [details]
Installation logs for beta 3, still cannot mount installation dvd.

Comment 7 Jan Kupec 2007-09-07 15:57:27 UTC

Thank you!

(In reply to comment #4 from Rafael Herrera)
> Mount it manually where?
I meant let's try if it can be mounted at all, anywhere. But as we now know the problem is in dbus, this is probably not relevant. However, it may serve you as a workaround if the error dialog provides a Retry button - just mount the drive (anywhere) and click Retry - libzypp should find and reuse the mount point.

Closing as duplicate. If it will occur after fixing the duplicate, please reopen THIS bug.


*** This bug has been marked as a duplicate of bug 303799 ***