Bug 347160

Summary:	openSuSE 10.3 installation fails to detect hard drives
Product:	[openSUSE] openSUSE 10.3	Reporter:	Mike Cronce <floppie>
Component:	Installation	Assignee:	E-mail List <kernel-maintainers>
Status:	RESOLVED DUPLICATE	QA Contact:	Jiri Srain <jsrain>
Severity:	Critical
Priority:	P5 - None	CC:	chrubis, jeffm
Version:	Final
Target Milestone:	---
Hardware:	x86-64
OS:	openSUSE 10.3
URL:	http://forums.suselinuxsupport.de/index.php?showtopic=62306
Whiteboard:
Found By:	Customer	Services Priority:
Business Priority:		Blocker:	---
Marketing QA Status:	---	IT Deployment:	---
Attachments:	Output of `hwinfo` during normal operation; not during install

Description Mike Cronce 2007-12-08 20:12:52 UTC

While attempting to install openSuSE 10.3 (x86_64) from DVD, it fails while attempting to detect hard drives.  After switching to vt2, I found that it didn't actually load all the kernel modules that it said it was loading previously (pre-GUI).  

I tried manually loading all the modules required (amd74xx, ide_generic, etc), to no avail.  Maybe I missed one; I wouldn't rule that as impossible, but unlikely.  Even if I did, however, it's still a major bug that's having a negative impact on a large portion of the community - see the provided link.

I (and many others) am unable to install openSuSE 10.3 with this bug in place.

Comment 1 Mike Cronce 2007-12-17 00:46:11 UTC

Over a week since posting and no info on this?

Comment 2 Mike Cronce 2007-12-18 16:52:48 UTC

Appears to be a duplicate of https://bugzilla.novell.com/show_bug.cgi?id=331610

Comment 3 Cyril Hrubis 2008-01-03 15:38:56 UTC

Sorry for the delay. 

Please attach output from hwinfo and dmesg after booting install DVD.

What's chipset on your motherboard?

Comment 4 Mike Cronce 2008-01-03 15:54:06 UTC

Unfortunately I can't retrieve that information.  I only have one running box at the moment, and because it can't detect the hard drive, I can't mount a partition and pipe the output to a file.

My chipset however is the nVidia CK804; my motherboard is an ASUS K8N4-E - I'll attach the output of hwinfo during normal operation.

Comment 5 Mike Cronce 2008-01-03 15:55:39 UTC

Created attachment 189213 [details]
Output of `hwinfo` during normal operation; not during install

Comment 6 Jeff Mahoney 2008-01-04 18:37:23 UTC

Is there any way you can capture the output via a serial console? The information thus far isn't really enough to debug the issue. "Trying to load the modules with no avail" could mean a lot of things. Are you getting "No such device"? Is the module failing to load with bad symbols?

Have you tried the pata_amd module?

This could also be a duplicate of 334360.

Comment 7 Mike Cronce 2008-01-07 00:05:42 UTC

Unfortunately I do not have access to a serial console.

I can further describe the problem, though.  I do not receive an error message of any sort.  When the installer tries to load the modules automatically, it appears to load them as normal, but when I switch to vt2, the output of `lsmod` does not show the modules.  Again, there is no error message, they appear to just not load.

Then when I try to manually load them, there's still no error message, but this time `lsmod` shows that the modules are there.  However, the hard drives still are not found in /dev.  `ls /dev/hd*` returns the "No such file or directory" error, and naturally they are nowhere to be found in /dev/disk/by-id, etc.

It seems more like a duplicate of 331610 to me, if anything.  I'm not sure it's a duplicate of that either, though.

Comment 8 Greg Kroah-Hartman 2008-02-04 18:40:18 UTC


*** This bug has been marked as a duplicate of bug 331610 ***