Bug 485887

Summary:	Yast2 timeout when downloading packages
Product:	[openSUSE] openSUSE 11.1	Reporter:	Hendrik Müller <poolbarde>
Component:	YaST2	Assignee:	Ladislav Slezák <lslezak>
Status:	RESOLVED DUPLICATE	QA Contact:	Jiri Srain <jsrain>
Severity:	Minor
Priority:	P5 - None	CC:	poolbarde, qwilson1843
Version:	Final
Target Milestone:	---
Hardware:	x86-64
OS:	openSUSE 11.1
Whiteboard:
Found By:	---	Services Priority:
Business Priority:		Blocker:	---
Marketing QA Status:	---	IT Deployment:	---
Attachments:	yast2 logs

Description Hendrik Müller 2009-03-17 07:54:07 UTC

User-Agent:       Mozilla/5.0 (X11; U; Linux x86_64; de; rv:1.9.0.7) Gecko/2009022800 SUSE/3.0.7-1.1.6 Firefox/3.0.7

Yast2 seems to have problems when pc uses proxy with authentication to access internet. Often yast2 reposrts 'timeout' when updating or installing new packages from internet (this also happens when updating the system during installation).
A message box appears that notifies the timeout. When clicking on 'retry' the package is immediately downloaded without problem. But problem sometimes occurs with further packages that are downloaded.
During installation around one hour is wasted for downloading the initial repository descriptions of the update repositories. This is because waiting for timeout and clicking on 'retry' button needs to be done several dozen times!

Reproducible: Sometimes

Steps to Reproduce:
1.PC needs to use proxy with authentication to access internet.
2.Install or update packages from internet.
3.
Actual Results:  
timout occurs. 'retry' button helps to solve issue.

Expected Results:  
no timeouts.

Comment 1 Cyril Hrubis 2009-03-17 12:32:09 UTC

Please attach y2logs. If you are in doubt follow:

http://en.opensuse.org/Bugs/YaST

Thanks!

Comment 2 Hendrik Müller 2009-03-18 08:31:40 UTC

Created attachment 280215 [details]
yast2 logs

I installed a fresh opensue 11.1 (32bit). During installation I denied updating. After first system boot I did update once.
At the very beginning of the update and for file yast2-qt-pkg-2.17.22_2.17.25-1.1.i586.delta.rpm i got timeout. After clicking on 'retry' button these files were downloaded immediately.

Comment 3 Hendrik Müller 2009-03-19 06:58:21 UTC

Additional note: If that issue is realted to proxy, please take into account,
that the authentication name is of format 'domain/user'. Due to policy i needed
to exchange original user in yast2 logs by some fake and i forgot to mention the /.

Comment 4 Quince Wilson 2009-03-20 18:42:43 UTC

I am having the same exact symptoms with updates.

I have the issue due to my isp and it happens in 10.3 and 11.1 as well.

What I am seeing is that http downloads stop even with wget or other download mechanism.

I am not using a proxy just a direct connection.

When using YaST2 the first thing that happens is an error message pops up that requires user interaction, once you click ok you get the second message that has a timer on it to retry and then download continues.  This first popup could use an automatic timeout on it so it goes away and then retries.

The first popup just says "Error   Download failed:  Timeout exceeded"  with an OK button.

The underlying problem I have is my isp, ie not being able to maintain an http download.

What is bugging me about YaST2 is the first popup that requires user interaction to acknowledge the timeout error. 

I am not sure this constitutes a bug but it could sure be enhanced to just log the error and move on after 30 seconds and retry.

I have had to turn automatic updates off due to the same problem as zypper logs filled the volume it was writing to.  I did not allocate that much space for that volume so it filled.

Comment 5 Ladislav Slezák 2009-03-23 13:29:53 UTC

.

*** This bug has been marked as a duplicate of bug 119813 ***

Comment 6 Hendrik Müller 2009-04-06 08:33:41 UTC

I'm not sure about your intern handling, but this request is for opensuse 11.1 not for opensuse 10.3