Bug 594137

Summary: Printer problems after upgrade to Milestone 4
Product: [openSUSE] openSUSE 11.3 Reporter: Sid Boyce <sboyce>
Component: PrintingAssignee: Johannes Meixner <jsmeix>
Status: RESOLVED DUPLICATE QA Contact: Johannes Meixner <jsmeix>
Severity: Major    
Priority: P5 - None CC: sboyce
Version: Factory   
Target Milestone: ---   
Hardware: x86-64   
OS: Other   
Whiteboard:
Found By: --- Services Priority:
Business Priority: Blocker: ---
Marketing QA Status: --- IT Deployment: ---
Attachments: /var/log/cups/err_log

Description Sid Boyce 2010-04-06 20:07:15 UTC
Created attachment 352688 [details]
/var/log/cups/err_log

I have tried using YaST, but test page print fails, removing jobs fail, cannot find file that exists.
 # rpm -qf /usr/lib64/cups/filter/foomatic-rip-hplip
hplip-hpijs-3.9.8-6.1.x86_64

# l /usr/lib64/cups/filter/foomatic-rip-hplip
-rwxr-xr-x 1 root root 215964 2010-03-21 01:52 /usr/lib64/cups/filter/foomatic-rip-hplip*
 
slipstream:/home/lancelot/ftp/Mar10 # rpm -q cups
cups-1.4.2-1.2.x86_64
slipstream:/home/lancelot/ftp/Mar10 # lpq
Photosmart_D7400 is not ready
Rank    Owner   Job     File(s)                         Total Size
1st     root    125     hosts                           2048 bytes
slipstream:/home/lancelot/ftp/Mar10 # lpc status
Photosmart-C4100-series:
        printer is on device 'usb' speed -1
        queuing is enabled
        printing is enabled
        no entries
        daemon present
Photosmart_D7400:
        printer is on device 'hp' speed -1
        queuing is enabled
# l /usr/lib/cups/filter/
total 516
drwxr-xr-x 2 root root  4096 2010-03-28 14:42 ./
drwxr-xr-x 9 root root   102 2010-03-26 06:12 ../
-r-xr-xr-x 1 root root 39856 2010-03-26 06:12 bannertops*
-r-xr-xr-x 1 root root 10680 2010-03-26 06:12 commandtoescpx*
-r-xr-xr-x 1 root root 10656 2010-03-26 06:12 commandtopclx*
-r-xr-xr-x 1 root root 10728 2010-03-26 06:12 commandtops*
-r-xr-xr-x 1 root root 10664 2010-03-26 06:12 gziptoany*
-r-xr-xr-x 1 root root 61184 2010-03-26 06:12 hpgltops*
-r-xr-xr-x 1 root root 31488 2010-03-26 06:12 imagetops*
-r-xr-xr-x 1 root root 61600 2010-03-26 06:12 imagetoraster*
-r-xr-xr-x 1 root root 23208 2010-03-26 06:12 pdftops*
-r-xr-xr-x 1 root root 52088 2010-03-26 06:12 pstops*
lrwxrwxrwx 1 root root    13 2010-03-28 14:42 rastertodymo -> rastertolabel*
-r-xr-xr-x 1 root root 19008 2010-03-26 06:12 rastertoepson*
-r-xr-xr-x 1 root root 35592 2010-03-26 06:12 rastertoescpx*
-r-xr-xr-x 1 root root 18976 2010-03-26 06:12 rastertohp*
-r-xr-xr-x 1 root root 23136 2010-03-26 06:12 rastertolabel*
-r-xr-xr-x 1 root root 35600 2010-03-26 06:12 rastertopclx*
-r-xr-xr-x 1 root root 55280 2010-03-26 06:12 texttops*

        printing is disabled
        1 entries
        daemon present
# lprm 125
lprm: The printer or class was not found.
Comment 1 Sid Boyce 2010-04-06 20:08:56 UTC
Same problem on 4 x86_64 boxes all at Milestone 4.
Comment 2 Sid Boyce 2010-04-07 21:10:09 UTC
The Photosmart D7400 network attached printer works fine on a Ubuntu 9.10 box.
Comment 3 Sid Boyce 2010-04-07 21:20:09 UTC
# lpq
Photosmart_D7400 is not ready

libpng14-14-1.4.1-1.1.x86_64
cups-libs-1.4.3-1.3.x86_64
cups-devel-1.4.3-1.3.x86_64
cups-client-1.4.3-1.3.x86_64
cups-1.4.3-1.3.x86_64
hplip-3.10.2-1.1.x86_64
hplip-hpijs-3.10.2-1.1.x86_64

This is after zypper installed the above packages a few moments ago and "rccups restart" done.
Comment 4 Johannes Meixner 2010-04-08 07:39:47 UTC
This bug is listed at
http://en.opensuse.org/Bugs:Most_Annoying_Bugs_11.3_dev
where also a workaround is described.

*** This bug has been marked as a duplicate of bug 575544 ***
Comment 5 Johannes Meixner 2010-04-08 14:50:40 UTC
FYI:
Print queues become disabled by the cupsd
if their backend is no longer available after
a "rccups restart", compare "The Backends" at
http://en.opensuse.org/SDB:CUPS_in_a_Nutshell