Bug 598206

Summary: Clicking 'Help' in Gnome launches KDE4 help system
Product: [openSUSE] openSUSE 11.0 Reporter: David Rankin <drankinatty>
Component: GNOMEAssignee: E-mail List <gnome-bugs>
Status: RESOLVED WONTFIX QA Contact: E-mail List <qa-bugs>
Severity: Major    
Priority: P5 - None    
Version: Final   
Target Milestone: ---   
Hardware: x86-64   
OS: openSUSE 11.0   
Whiteboard:
Found By: --- Services Priority:
Business Priority: Blocker: ---
Marketing QA Status: --- IT Deployment: ---

Description David Rankin 2010-04-20 17:30:51 UTC
Guys,

	How do I stop the kde4 help system from launching every time I click on help in GNOME? In Gnome, when I click help, I want Gnome help (yelp), not the kde4 help system telling me it can't find subject "XYZ...". Example, in Gnome -> Evolution -> Preferences, clicking on 'Help' launches the KDE4 help center with the following error:

"The file or folder help:/usr/share/gnome/help-bundle/evolution/C/evolution.xml?config-prefs does not exist"

        Obviously this shouldn't happen. In Gnome, the gnome help system should be launched. This bug effects all help in Gnome and is repeatable every time. To get to the gnome help, I have to use the menus or Alt+F2 to launch yelp, then navigate to the topic of interest (not always easily identified when launched from a dialog).

        On this box I have kde3, kde4, gnome and a few of the 'box' desktops installed. In kde3, I get kde3 help, it seems to be a problem that currently only effects everything in Gnome.
Comment 1 David Rankin 2010-05-10 02:52:13 UTC
Guys,

    Just checking on progress and providing a bit of new information that may help. I just finished intentionally wiping out my ~/{.config,.gconf,.gconfd,.gnome2,.gnome2_private,.kde,.local} to force a rebuild of the desktop configs for gnome and kde, to investigate this bug and due to the bug in kde3 where no menu entries and no kcontrol modules are shown (even though they show up just fine when, for example, you browse the menu to add an application to the panel)

    Here, despite completely wiping out the gnome config, the kde4 help system still launches when you click on any context help in gnome. Very frustrating. This not only affects gnome, but it also happens in xfce if you are running a gnome app, like gedit, and click on help.

    I have also searched the gnome database through gconf-editor searching for any help, yelp, ghelp, kde, khelp, etc... and there is nothing related to kde help or khelpcenter mentioned in the gnome database. All keys there are properly set, for example:

/desktop/gnome/url-handlers/ghelp/command

is set to: gnome-help "%s"

    Please give this bug some help and please don't just wait for the clock to run out on 11.0 support. I will need 11.0 for a while longer for my laptop since it is the only distro that I can still use the fglrx driver in. (the ATI 'screw the customer' "legacy card" issue) It is so bad that with either the radeonhd or radeon drivers, that desktop effects crash or continually shutdown due to insufficient resources. So if you need ANY additional information or want me to run additional test, just let me know and -- I'm on it. Thanks.
Comment 2 Dominique Leuenberger 2013-09-29 17:08:39 UTC
Dear Reporter,

Thank you for taking the time to report this bug and helping to make openSUSE better.

We are sorry that we do not always have the capacity to look at all reported bugs in a timely manner. There have been many changes in openSUSE since the time you reported the bug and your problem may have been fixed with some of the updates. It would help us a lot if you could test it on a current, supported openSUSE version.

When you test it and it is still an issue, kindly reopen this bug and move it to the tested version of openSUSE. 

Truly yours.