Bug 76533

Summary:	when error is given list possible causes/resolutions of the error
Product:	[iFolder] iFolder Denali	Reporter:	Victor Billings <vbillings>
Component:	Server Admin	Assignee:	Mike Lasky <mlasky>
Status:	VERIFIED FIXED	QA Contact:	Jared Allen <jpallen>
Severity:	Enhancement
Priority:	P5 - None
Version:	iFolder Denali
Target Milestone:	3.5.7
Hardware:	i586
OS:	SLES 9
Whiteboard:
Found By:	Component Test	Services Priority:
Business Priority:		Blocker:	---
Marketing QA Status:	---	IT Deployment:	---

Description Victor Billings 2005-04-08 16:27:46 UTC

Build : 0407

Description : When an error is returned to the user, ie a 500 error, produce a
list of possible causes of the error. Also suggest possible solutions. This
gives the user the ability to solve the problem better. 

Steps to reproduce : 
1.kill mono on the iF3 server
2.login to the denali plugin notice the error that results
3.

Expected Results : When a generic error occurs, or an error that is given that
has several possible causes that the plugin cannot differentiate between, give a
list of the possible causes and then suggest some possible resolutions, ie mono
could be down, check the status of XSP or something like that.

Actual Results : just the error code

Additional information : Error reporting is starting to go this way in many
apps. Not only does it report the error, but it also gives a possible solution
and even the ability at times to solve the error from the error dialogue.

Comment 1 Jared Allen 2005-04-29 14:47:51 UTC

Changed to critical for inclusion FCS.

Comment 2 Jared Allen 2005-05-04 17:17:38 UTC

This is most likely too late for RC2, so I am moving to SP1.

Comment 3 Scott Reeves 2005-05-10 23:14:49 UTC

Fixed on 5/10

Comment 4 Victor Billings 2005-07-19 17:13:45 UTC

this is not really fixed how I envisioned it. The error reporting is much
better, but like I mentioned in the Expected Results section, I was hoping for a
richer feedback to the admin user. ie; a list of possible causes and some steps
that the admin user could take to debug the problem. changing this to minor
since it is a new way of doing error reporting at novell.

Comment 5 Victor Billings 2005-07-19 17:14:31 UTC

reassigning to Rob since Scott left.

Comment 6 Rob Lyon 2005-09-28 21:41:57 UTC

I agree that better error reporting would be nice.

Comment 7 Jared Allen 2006-03-28 15:53:40 UTC

Only enhancements that have been assigned to a release shall be marked as assigned.

Comment 8 Mike Lasky 2006-05-09 17:01:48 UTC

Better error reporting has been implemented in the new version of iFolder Administrator.

Comment 9 Nitin Purswani 2008-09-23 04:36:54 UTC

Verified in oes2sp1 build so moving the bug to verified  please close if reporter also agrees.

Comment 10 Puspanjali Panda 2011-05-05 06:29:51 UTC

Closing this bug as per Comment9.Please reopen the bug if you find any issues.