Bug 1212995 - KDE Plasma System Settings's printer module cannot add new printers
Summary: KDE Plasma System Settings's printer module cannot add new printers
Status: CONFIRMED
Alias: None
Product: openSUSE Kalpa
Classification: openSUSE
Component: Desktop Environment (show other bugs)
Version: Current
Hardware: x86-64 Other
: P4 - Low : Normal
Target Milestone: ---
Assignee: Shawn Dunn
QA Contact: E-mail List
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-07-04 16:49 UTC by Alexander Sanderson
Modified: 2024-01-17 09:19 UTC (History)
2 users (show)

See Also:
Found By: ---
Services Priority:
Business Priority:
Blocker: ---
Marketing QA Status: ---
IT Deployment: ---


Attachments
The window that appears when attempting to add a printer in KDE Plasma System Settings (98.82 KB, image/png)
2023-07-04 16:53 UTC, Alexander Sanderson
Details

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Description Alexander Sanderson 2023-07-04 16:49:57 UTC
Overview:

Upon attempting to add a new printer in KDE Plasma System Settings, the user is denied permission to do so.

Steps to Reproduce:
1) Open System Settings
2) Select Printers
3) Click 'Click here to add a new printer)


Actual Results: 
The window that appears returns no printers and says at the top: "Failed to get a list of devices: 'Forbidden'"

Expected Results:
The window returns a list of printers and allows you to add them

Build date: openSUSE Kalpa 20230619

Additional Information:
* This does occur on openSUSE Aeon; the built in printer settings work as expected.
* Currently this can be worked around by navigating to https://localhost:631 and adding a printer through the CUPS interface, logging in as the root user when prompted. This implies that it is a permissions issue.
* This bug also occurs in openSUSE Tumbleweed.
Comment 1 Alexander Sanderson 2023-07-04 16:51:42 UTC
One more thing I forgot: Sometimes the System Settings interface will prompt you to log in as root. However, even if you successfully do so, you will still encounter the error.
Comment 2 Alexander Sanderson 2023-07-04 16:53:03 UTC
Created attachment 867983 [details]
The window that appears when attempting to add a printer in KDE Plasma System Settings
Comment 3 Shawn Dunn 2023-07-25 15:14:57 UTC
This is a known bug, within Tumbleweed, and isn't something that can be fixed, at present, in Kalpa, without fixing it in Tumbleweed.    But it is a valid bug that will be dealt with, potentially, when the new ALP based build system is implemented.