Bugzilla – Bug 1214323
Fingerprint "Device has no storage" error
Last modified: 2023-10-10 15:16:26 UTC
Dear Ladies and Gentleman's, Fingerprint enrolling on Acer Aspire 5 (ELAN Fingerprint) doesn't work due to "Device has no storage" error. (Equal from GUI or from command line as normal user) Here is command line fingerprint test: printd-enroll --finger right-ring-finger sascha Using device /net/reactivated/Fprint/Device/0 Enrolling right-ring-finger finger. Enroll result: enroll-stage-passed Enroll result: enroll-swipe-too-short Enroll result: enroll-swipe-too-short Enroll result: enroll-disconnected in /var/log/messages can You see referenced to it: 2023-08-16T11:32:55.488771+02:00 localhost fprintd[3154]: Failed to clear storage before first enrollment: Device has no storage. 2023-08-16T11:32:58.072825+02:00 localhost systemsettings[3111]: fingerprint enroll stage pass: 0.5 2023-08-16T11:33:08.255118+02:00 localhost fprintd[3154]: Internal state machine issue: transition from FPI_IMAGE_DEVICE_STATE_AWAIT_FINGER_ON to FPI_IMAGE_DEVICE_STATE_AWAIT_FINGER_OFF should not happen! 2023-08-16T11:33:08.256613+02:00 localhost systemsettings[3111]: fingerprint enroll stage fail: "enroll-swipe-too-short" 2023-08-16T11:33:17.626959+02:00 localhost systemsettings[3111]: fingerprint enroll stage fail: "enroll-swipe-too-short" 2023-08-16T11:33:19.824981+02:00 localhost fprintd[3154]: Device reported an error during enroll: The driver encountered a protocol error with the device. 2023-08-16T11:33:32.539422+02:00 localhost rtkit-daemon[2607]: Supervising 12 threads of 4 processes of 1 users. here is output from lsusb Bus 004 Device 002: ID 0bda:9210 Realtek Semiconductor Corp. RTL9210 M.2 NVME Adapter Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 003: ID 04f3:0c4f Elan Microelectronics Corp. ELAN:Fingerprint Bus 003 Device 002: ID 0408:4033 Quanta Computer, Inc. ACER HD User Facing Bus 003 Device 004: ID 04ca:3802 Lite-On Technology Corp. Wireless_Device Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Many Thanks in advance, best regards, Alexander Dunaevskiy