Bug 1214323 - Fingerprint "Device has no storage" error
Summary: Fingerprint "Device has no storage" error
Status: NEW
Alias: None
Product: openSUSE Distribution
Classification: openSUSE
Component: Other (show other bugs)
Version: Leap 15.5
Hardware: Other Other
: P5 - None : Normal (vote)
Target Milestone: ---
Assignee: Alejandro Bonilla
QA Contact: E-mail List
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2023-08-16 09:53 UTC by Dunaevskiy
Modified: 2023-10-10 15:16 UTC (History)
0 users

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Found By: ---
Services Priority:
Business Priority:
Blocker: ---
Marketing QA Status: ---
IT Deployment: ---


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Description Dunaevskiy 2023-08-16 09:53:04 UTC
Dear Ladies and Gentleman's,

Fingerprint enrolling on Acer Aspire 5 (ELAN Fingerprint) doesn't work
due to "Device has no storage" error.

(Equal from GUI or from command line as normal user)

Here is command line fingerprint test:

printd-enroll --finger right-ring-finger sascha
Using device /net/reactivated/Fprint/Device/0
Enrolling right-ring-finger finger.
Enroll result: enroll-stage-passed
Enroll result: enroll-swipe-too-short
Enroll result: enroll-swipe-too-short
Enroll result: enroll-disconnected


in /var/log/messages can You see referenced to it:

2023-08-16T11:32:55.488771+02:00 localhost fprintd[3154]: Failed to clear storage before first enrollment: Device has no storage.
2023-08-16T11:32:58.072825+02:00 localhost systemsettings[3111]: fingerprint enroll stage pass: 0.5
2023-08-16T11:33:08.255118+02:00 localhost fprintd[3154]: Internal state machine issue: transition from FPI_IMAGE_DEVICE_STATE_AWAIT_FINGER_ON to FPI_IMAGE_DEVICE_STATE_AWAIT_FINGER_OFF should not happen!
2023-08-16T11:33:08.256613+02:00 localhost systemsettings[3111]: fingerprint enroll stage fail: "enroll-swipe-too-short"
2023-08-16T11:33:17.626959+02:00 localhost systemsettings[3111]: fingerprint enroll stage fail: "enroll-swipe-too-short"
2023-08-16T11:33:19.824981+02:00 localhost fprintd[3154]: Device reported an error during enroll: The driver encountered a protocol error with the device.
2023-08-16T11:33:32.539422+02:00 localhost rtkit-daemon[2607]: Supervising 12 threads of 4 processes of 1 users.


here is output from 
lsusb
Bus 004 Device 002: ID 0bda:9210 Realtek Semiconductor Corp. RTL9210 M.2 NVME Adapter
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 04f3:0c4f Elan Microelectronics Corp. ELAN:Fingerprint
Bus 003 Device 002: ID 0408:4033 Quanta Computer, Inc. ACER HD User Facing
Bus 003 Device 004: ID 04ca:3802 Lite-On Technology Corp. Wireless_Device
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub


Many Thanks in advance,
best regards,
Alexander Dunaevskiy