137032 – USB scanner HP PSC 1410 does not work under SuSE 10.0

Bug 137032 - USB scanner HP PSC 1410 does not work under SuSE 10.0

Summary: USB scanner HP PSC 1410 does not work under SuSE 10.0

Status:	RESOLVED WONTFIX

Alias:	None

Product:	SUSE LINUX 10.0
Classification:	openSUSE
Component:	YaST2 (show other bugs)
Version:	Final
Hardware:	Other SuSE Linux 10.0

Priority:	P5 - None Severity: Normal
Target Milestone:	---
Assignee:	Johannes Meixner
QA Contact:	Klaus Kämpf

URL:
Whiteboard:
Keywords:

Depends on:
Blocks:

Clone This Bug

Reported:	2005-12-05 21:06 UTC by Me Private
Modified:	2006-02-06 14:53 UTC (History)
CC List:	0 users

See Also:
Found By:	Other
Services Priority:
Business Priority:
Blocker:	---
Marketing QA Status:	---
IT Deployment:	---

Attachments
the message from /var/log/ (205.95 KB, text/plain) 2005-12-07 18:04 UTC, Me Private	Details
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Description Me Private 2005-12-05 21:06:35 UTC

After connecting the new all-in-one device HP PSC 1410 the message new hardware has been installed appeared and I went as a root in YaST to configure it. There was no driver for printer 1410, I tried with psc 1310 and everything went correctly , the printer worked fine.
Then I tried to configure the scanner and Yast gives me choice with several HP drivers , the hpaio and hpjs recognozed new device but when I tested  I received the message:
" hpaio:/usb/PSC_1400_series?serial=CN.......:Error during device I/O "
After that I download the latest hpaio driver , compiled and installed it. Now I find a driver for printer 1400 which as well worked fine , but the situation with the scanner was the same.
I tried Mandriva 2006 it recognized the both devices correctlly , loaded drivers automaticly and the both devices started to work. So I decided that the problem is not in Linux itself . There should be some specific with SuSE.
Hope for help to solve that ant make the scanner works under SuSE as well.

Thank you in advance.

Comment 1 Michael Gross 2005-12-06 14:44:47 UTC

Hello,

in order to do that, we need some more information. Please provide us with the output if `hwinfo --scanner', as well as 500 lines of /var/log/messages. You can attach these resulting files with the attachment-feature below. This error occurs if you try to start xsane?

Right now I don't see that the YaST people should be involved, because the models 1310 and 1410 are probably virtually the same with some different features. Let's see how the scanner identifies itself. Thanks.

Comment 2 Me Private 2005-12-07 17:59:27 UTC

I heve sent required info by mail back.

Looking forward for a reply.

Thank you in advance.

Comment 3 Me Private 2005-12-07 18:04:56 UTC

Created attachment 60031 [details]
the message from /var/log/

The message from /var/log/ -with the PSC 1410 scanner problem

Comment 4 Michael Gross 2005-12-08 02:21:34 UTC

Please also attach `hwinfo --scanner' and the YaST2 logfiles (just to be on the safe side).

Comment 5 Michael Gross 2005-12-08 14:39:26 UTC

Please _never_ mail any information directly to any person involved with the bug. This information must be available to all persons here, not only to one. This ensures the transperancy and traceability of the process. So please provide your information here.

One notice: openSUSE is the product for the Wiki at opensuse.org, please use SUSE Linux 10.x as product. I'll change it here for you.

Comment 6 Me Private 2005-12-11 12:39:25 UTC

Here is neede information with all the logs .

***
 
linux:/home/me # hwinfo --printer
17: USB 00.1: 10900 Printer
  [Created at usb.122]
  UDI: /org/freedesktop/Hal/devices/usb_device_3f0_4d11_CN549V70G904BN_if1_printer_CN549V70G904BN
  Unique ID: iVWJ.DOry4dy9Sy0
  Parent ID: pBe4.BUki_Uh8jjE
  SysFS ID: /devices/pci0000:00/0000:00:02.1/usb2/2-1/2-1:1.1
  SysFS BusID: 2-1:1.1
  Hardware Class: printer
  Model: "HP PSC 1400 series"
  Hotplug: USB
  Vendor: usb 0x03f0 "HP"
  Device: usb 0x4d11 "PSC 1400 series"
  SubVendor: "HP"
  SubDevice: "PSC 1400 series"
  Revision: "1.00"
  Serial ID: "CN549V70G904BN"
  Driver: "usblp"
  Device File: /dev/usb/lp0
  Device Number: char 180:0
  Speed: 12 Mbps
  Module Alias: "usb:v03F0p4D11d0100dc00dsc00dp00ic07isc01ip02"
  Driver Info #0:
    Driver Status: usblp is active
    Driver Activation Cmd: "modprobe usblp"
  Config Status: cfg=yes, avail=yes, need=no, active=unknown
  Attached to: #15 (Hub)
linux:/home/me # hwinfo --scanner
linux:/home/me #



****

2005-12-03 00:38:11 <1> linux(12138) [YCP] Scanner.ycp:1083 Overview contents: [$["id":"autodetected_scanner:0", "rich_descr":"", "table_descr":["Not Configured:", "HP PSC 1400 series USB scanner (vendor=0x03f0 [HP], product=0x4d11 [PSC 1400 series]) at libusb:001:003"]], $["id":"active_scanner:0", "rich_descr":"", "table_descr":["hpaio", "hp PSC_1400_series at hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN"]]]
2005-12-03 00:38:14 <1> linux(12138) [YCP] scanner/dialogs.ycp:447 Ignoring unexpected returncode in OverviewDialog: `_hw_items
2005-12-03 00:38:19 <1> linux(12138) [YCP] scanner/dialogs.ycp:150 selected_item_idelected in OverviewDialog: active_scanner:0
2005-12-03 00:38:19 <1> linux(12138) [YCP] scanner/dialogs.ycp:450 OverviewDialog returns: `edit
2005-12-03 00:38:22 <1> linux(12138) [YCP] Scanner.ycp:1083 Overview contents: [$["id":"autodetected_scanner:0", "rich_descr":"", "table_descr":["Not Configured:", "HP PSC 1400 series USB scanner (vendor=0x03f0 [HP], product=0x4d11 [PSC 1400 series]) at libusb:001:003"]], $["id":"active_scanner:0", "rich_descr":"", "table_descr":["hpaio", "hp PSC_1400_series at hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN"]]]
2005-12-03 00:38:25 <1> linux(12138) [YCP] scanner/dialogs.ycp:447 Ignoring unexpected returncode in OverviewDialog: `_hw_items
2005-12-03 00:38:26 <1> linux(12138) [YCP] scanner/dialogs.ycp:447 Ignoring unexpected returncode in OverviewDialog: `_hw_items
2005-12-03 00:38:27 <1> linux(12138) [YCP] scanner/dialogs.ycp:245 Selected item id in OverviewDialog: autodetected_scanner:0
2005-12-03 00:38:37 <1> linux(12138) [YCP] scanner/dialogs.ycp:450 OverviewDialog returns: `network_scanning
2005-12-03 00:38:37 <1> linux(12138) [YCP] Scanner.ycp:228 Executing bash commandline: /usr/lib/YaST2/bin/determine_network_scanner_config YCP >/var/lib/YaST2/network_scanning_config.ycp
2005-12-03 00:38:37 <1> linux(12138) [YCP] Scanner.ycp:2103 Network scanning config: $["net_backend_hosts":"", "saned_hosts":""]
2005-12-03 00:38:37 <1> linux(12138) [ui-shortcuts] YShortcutManager.cc(checkShortcuts):82 Shortcut conflict: 'P' used for YTextEntry "&Permitted Clients for saned"
2005-12-03 00:38:37 <1> linux(12138) [ui-shortcuts] YShortcutManager.cc(checkShortcuts):82 Shortcut conflict: 'P' used for YPushButton "&Propose"
2005-12-03 00:38:39 <1> linux(12138) [YCP] Scanner.ycp:228 Executing bash commandline: /usr/lib/YaST2/bin/setup_network_scanner_config '' ''
2005-12-03 00:38:39 <1> linux(12138) [YCP] Scanner.ycp:228 Executing bash commandline: /usr/lib/YaST2/bin/determine_active_scanners YCP >/var/lib/YaST2/active_scanners.ycp
2005-12-03 00:38:39 <1> linux(12138) [YCP] Scanner.ycp:335 Active scanners: [$["backend":"hpaio", "manufacturer":"hp", "model":"PSC_1400_series", "sane_device":"hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN"], $[]]
2005-12-03 00:38:39 <1> linux(12138) [YCP] Scanner.ycp:228 Executing bash commandline: /usr/lib/YaST2/bin/determine_active_scanner_backends YCP >/var/lib/YaST2/active_scanner_backends.ycp
2005-12-03 00:38:39 <1> linux(12138) [YCP] Scanner.ycp:382 Active backends: ["hpaio", ""]
2005-12-03 00:38:39 <1> linux(12138) [YCP] Scanner.ycp:1083 Overview contents: [$["id":"autodetected_scanner:0", "rich_descr":"", "table_descr":["Not Configured:", "HP PSC 1400 series USB scanner (vendor=0x03f0 [HP], product=0x4d11 [PSC 1400 series]) at libusb:001:003"]], $["id":"active_scanner:0", "rich_descr":"", "table_descr":["hpaio", "hp PSC_1400_series at hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN"]]]
2005-12-03 00:38:41 <1> linux(12138) [YCP] scanner/dialogs.ycp:447 Ignoring unexpected returncode in OverviewDialog: `_hw_items
2005-12-03 01:43:07 <1> linux(12138) [YCP] scanner/dialogs.ycp:450 OverviewDialog returns: `cancel
2005-12-03 01:43:07 <3> linux(12138) [YCP] Sequencer.ycp:157 sequencer: Symbol not found: `cancel
2005-12-03 01:43:07 <3> linux(12138) [YCP] Sequencer.ycp:157 sequencer: Next not found: nil
2005-12-03 01:43:07 <3> linux(12138) [YCP] Sequencer.ycp:157 sequencer: Invalid ret: nil
2005-12-03 01:43:07 <1> linux(12138) [YCP] clients/scanner.ycp:65 Return value of CommandLine::Run($["actions":$[], "finish":<YCPRef:global boolean Scanner::Write ()>, "guihandler":<YCPRef:any ScannerSequence ()>, "help":"Scanner Configuration", "id":"scanner", "initialize":<YCPRef:global boolean Scanner::Read ()>, "mappings":$[], "options":$[]]) is: nil
2005-12-03 01:43:07 <1> linux(12138) [YCP] clients/scanner.ycp:69 Finishing scanner module
2005-12-03 01:43:07 <1> linux(12138) [YCP] clients/scanner.ycp:70 Return value will be: nil
2005-12-03 01:43:07 <1> linux(12138) [YCP] clients/scanner.ycp:71 ----------------------------------------
2005-12-03 01:43:07 <1> linux(12138) [wfm] WFMSubAgent.cc(~WFMSubAgent):41 Deleting SubAgent: 0 scr
2005-12-03 01:43:07 <1> linux(12138) [liby2] genericfrontend.cc(main):497 Finished YaST2 component 'y2base'
2005-12-03 01:46:21 <1> linux(26515) [liby2] genericfrontend.cc(main):193 Launched YaST2 component 'y2base'
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(SetLanguage):500 GET encoding for en_US.UTF-8:  UTF-8
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Mode)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Directory)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Popup)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Label)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Sound)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Arch)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Summary)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Crash)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Progress)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Wizard)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (SuSERelease)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Stage)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Confirm)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Linuxrc)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (String)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (HWConfig)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Joystick)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Service)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Report)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (CommandLine)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (TypeRepository)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Address)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Hostname)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (IP)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Netmask)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (URL)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (XML)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (RichText)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Sequencer)
2005-12-03 01:46:21 <2> linux(26515) [Parser] sound/ui.ycp:49 Warning: Format string is not constant, no parameter checking possible
2005-12-03 01:46:21 <2> linux(26515) [Parser] sound/ui.ycp:54 Warning: Format string is not constant, no parameter checking possible
2005-12-03 01:46:21 <2> linux(26515) [Parser] sound/ui.ycp:185 Warning: Format string is not constant, no parameter checking possible
2005-12-03 01:46:21 <2> linux(26515) [Parser] sound/ui.ycp:189 Warning: Format string is not constant, no parameter checking possible
2005-12-03 01:46:21 <2> linux(26515) [Parser] sound/routines.ycp:728 Warning: Format string is not constant, no parameter checking possible
2005-12-03 01:46:21 <2> linux(26515) [Parser] sound/routines.ycp:773 Warning: Format string is not constant, no parameter checking possible
2005-12-03 01:46:21 <2> linux(26515) [Parser] sound/options.ycp:321 Warning: Format string is not constant, no parameter checking possible
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Require)
2005-12-03 01:46:21 <1> linux(26515) [Y2PM] Y2PM.cc(packageManager):484 Launch PackageManager...
2005-12-03 01:46:21 <1> linux(26515) [packagemanager] PkgDu.cc(newcount):299 --[1]----------------------------
2005-12-03 01:46:21 <1> linux(26515) [packagemanager] PkgDu.cc(newcount):299 ---------------------------------
2005-12-03 01:46:21 <1> linux(26515) [Y2PM] Y2PM.cc(packageManager):486 Created PackageManager @0x828c790
2005-12-03 01:46:21 <1> linux(26515) [Y2PM] Y2PM.cc(selectionManager):505 Launch SelectionManager...
2005-12-03 01:46:21 <1> linux(26515) [Y2PM] Y2PM.cc(selectionManager):507 Created SelectionManager @0x828cdb8
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (PackageAI)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (PackageCallbacksInit)
2005-12-03 01:46:21 <2> linux(26515) [Parser] sound/volume_routines.ycp:154 Warning: Format string is not constant, no parameter checking possible
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (WizardHW)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (CWM)
2005-12-03 01:46:21 <1> linux(26515) [wfm] Y2CCWFM.cc(createInLevel):153 Parsing finished
2005-12-03 01:46:21 <1> linux(26515) [liby2] genericfrontend.cc(main):482 YAST_IS_RUNNING is yes
2005-12-03 01:46:21 <1> linux(26515) [YCP] clients/sound.ycp:25 ----------------------------------------
2005-12-03 01:46:21 <1> linux(26515) [YCP] clients/sound.ycp:26 Sound module started
2005-12-03 01:46:22 <1> linux(26515) [YCP] CommandLine.ycp:1141 ----------------------------------------
2005-12-03 01:46:22 <1> linux(26515) [YCP] CommandLine.ycp:1142 Command line interface started
2005-12-03 01:46:22 <1> linux(26515) [YCP] SuSERelease.ycp:47 File with release information: /etc/SuSE-release
2005-12-03 01:46:22 <2> linux(26515) [qt-ui] YQUI_x11.cc(loadPredefinedQtTranslations):417 Can't load translations for predefined Qt dialogs from /usr/lib/qt3/translations/qt_en.qm
2005-12-03 01:46:22 <1> linux(26515) [qt-ui] YQUI_core.cc(processCommandLineArgs):214 Qt argument: qt
2005-12-03 01:46:22 <1> linux(26515) [qt-ui] YQUI_core.cc(calcDefaultSize):326 Default size: 800x600
2005-12-03 01:46:26 <3> linux(26515) [YCP] Linuxrc.ycp:26 Reading install.inf, but file doesn't exist!!!
2005-12-03 01:46:27 <1> linux(26515) [YCP] sound/complex.ycp:44 unconfigured_cards: []
2005-12-03 01:46:27 <1> linux(26515) [YCP] sound/complex.ycp:45 modules_conf: [$["alias":"snd-card-0", "bus":"pci", "bus_id":"0000:00:06.0", "model":"nForce2 AC97 Audio Controler (MCP)", "module":"snd-intel8x0", "options":$["enable":"1", "index":"0"], "unique_key":"H0_h.AyAc5dtQ3r5"]]
2005-12-03 01:46:27 <1> linux(26515) [YCP] sound/complex.ycp:371 WaitForEvent: $["event":$["EventSerialNo":0, "EventType":"CancelEvent", "ID":`cancel], "selected":"H0_h.AyAc5dtQ3r5"]
2005-12-03 01:46:28 <1> linux(26515) [YCP] clients/sound.ycp:595 Sound module finished
2005-12-03 01:46:28 <1> linux(26515) [YCP] clients/sound.ycp:596 ----------------------------------------
2005-12-03 01:46:28 <1> linux(26515) [wfm] WFMSubAgent.cc(~WFMSubAgent):41 Deleting SubAgent: 0 scr
2005-12-03 01:46:28 <1> linux(26515) [agent-modules] ModulesConf.cc(writeFile):560 Modules not modified, not writing
2005-12-03 01:46:28 <1> linux(26515) [liby2] genericfrontend.cc(main):497 Finished YaST2 component 'y2base'
2005-12-03 01:46:30 <1> linux(26573) [liby2] genericfrontend.cc(main):193 Launched YaST2 component 'y2base'
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(SetLanguage):500 GET encoding for en_US.UTF-8:  UTF-8
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Progress)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Wizard)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Label)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Popup)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Mode)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Directory)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (SuSERelease)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Stage)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Report)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Summary)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (CommandLine)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (String)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (TypeRepository)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Address)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Hostname)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (IP)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Netmask)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (URL)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (XML)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (RichText)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Scanner)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Package)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (PackageAI)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (PackageSystem)
2005-12-03 01:46:30 <1> linux(26573) [Y2PM] Y2PM.cc(packageManager):484 Launch PackageManager...
2005-12-03 01:46:30 <1> linux(26573) [packagemanager] PkgDu.cc(newcount):299 --[1]----------------------------
2005-12-03 01:46:30 <1> linux(26573) [packagemanager] PkgDu.cc(newcount):299 ---------------------------------
2005-12-03 01:46:30 <1> linux(26573) [Y2PM] Y2PM.cc(packageManager):486 Created PackageManager @0x819fb08
2005-12-03 01:46:30 <1> linux(26573) [Y2PM] Y2PM.cc(selectionManager):505 Launch SelectionManager...
2005-12-03 01:46:30 <1> linux(26573) [Y2PM] Y2PM.cc(selectionManager):507 Created SelectionManager @0x81a0130
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (PackageCallbacksInit)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Service)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Sequencer)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (Arch)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (WizardHW)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2WFMComponent.cc(import):695 Y2WFMComponent::import (CWM)
2005-12-03 01:46:30 <1> linux(26573) [wfm] Y2CCWFM.cc(createInLevel):153 Parsing finished
2005-12-03 01:46:30 <1> linux(26573) [liby2] genericfrontend.cc(main):482 YAST_IS_RUNNING is yes
2005-12-03 01:46:30 <1> linux(26573) [YCP] clients/scanner.ycp:21 ----------------------------------------
2005-12-03 01:46:30 <1> linux(26573) [YCP] clients/scanner.ycp:22 Scanner module started
2005-12-03 01:46:30 <1> linux(26573) [YCP] clients/scanner.ycp:63 Calling CommandLine::Run($["actions":$[], "finish":<YCPRef:global boolean Scanner::Write ()>, "guihandler":<YCPRef:any ScannerSequence ()>, "help":"Scanner Configuration", "id":"scanner", "initialize":<YCPRef:global boolean Scanner::Read ()>, "mappings":$[], "options":$[]])
2005-12-03 01:46:30 <1> linux(26573) [YCP] CommandLine.ycp:1141 ----------------------------------------
2005-12-03 01:46:30 <1> linux(26573) [YCP] CommandLine.ycp:1142 Command line interface started
2005-12-03 01:46:30 <1> linux(26573) [YCP] SuSERelease.ycp:47 File with release information: /etc/SuSE-release
2005-12-03 01:46:30 <2> linux(26573) [qt-ui] YQUI_x11.cc(loadPredefinedQtTranslations):417 Can't load translations for predefined Qt dialogs from /usr/lib/qt3/translations/qt_en.qm
2005-12-03 01:46:30 <1> linux(26573) [qt-ui] YQUI_core.cc(processCommandLineArgs):214 Qt argument: qt
2005-12-03 01:46:30 <1> linux(26573) [qt-ui] YQUI_core.cc(calcDefaultSize):326 Default size: 800x600
2005-12-03 01:46:33 <1> linux(26573) [YCP] Scanner.ycp:228 Executing bash commandline: /bin/rpm -q sane | /usr/bin/tr -d '
'
2005-12-03 01:46:33 <1> linux(26573) [YCP] Scanner.ycp:228 Executing bash commandline: /bin/rpm -q hplip | /usr/bin/tr -d '
'
2005-12-03 01:46:33 <1> linux(26573) [YCP] Scanner.ycp:228 Executing bash commandline: /bin/rpm -q hp-officeJet | /usr/bin/tr -d '
'
2005-12-03 01:46:34 <1> linux(26573) [YCP] Scanner.ycp:228 Executing bash commandline: /bin/rpm -q iscan | /usr/bin/tr -d '
'
2005-12-03 01:46:34 <1> linux(26573) [YCP] Scanner.ycp:694 Version of sane, hplip, hp-officeJet, iscan: sane-1.0.16-0.pm.5 hplip-0.9.4-4 hp-officeJet-0.91-131 iscan-1.15.0.2-4
2005-12-03 01:46:34 <1> linux(26573) [YCP] Scanner.ycp:228 Executing bash commandline: /usr/lib/YaST2/bin/determine_active_scanners YCP >/var/lib/YaST2/active_scanners.ycp
2005-12-03 01:46:35 <1> linux(26573) [YCP] Scanner.ycp:335 Active scanners: [$["backend":"hpaio", "manufacturer":"hp", "model":"PSC_1400_series", "sane_device":"hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN"], $[]]
2005-12-03 01:46:35 <1> linux(26573) [YCP] Scanner.ycp:228 Executing bash commandline: /usr/lib/YaST2/bin/determine_active_scanner_backends YCP >/var/lib/YaST2/active_scanner_backends.ycp
2005-12-03 01:46:35 <1> linux(26573) [YCP] Scanner.ycp:382 Active backends: ["hpaio", ""]
2005-12-03 01:46:35 <1> linux(26573) [YCP] Scanner.ycp:228 Executing bash commandline: /usr/lib/YaST2/bin/autodetect_scanners YCP >/var/lib/YaST2/autodetected_scanners.ycp
2005-12-03 01:46:36 <1> linux(26573) [YCP] Scanner.ycp:429 Autodetected scanners: [$["connection":"USB", "description":"USB scanner (vendor=0x03f0 [HP], product=0x4d11 [PSC 1400 series]) at libusb:002:002", "device":"libusb:002:002", "manufacturer":"HP", "model":"PSC 1400 series", "usb_product_id":"0x4d11", "usb_vendor_id":"0x03f0"], $[]]
2005-12-03 01:46:38 <1> linux(26573) [YCP] Scanner.ycp:1083 Overview contents: [$["id":"autodetected_scanner:0", "rich_descr":"", "table_descr":["Not Configured:", "HP PSC 1400 series USB scanner (vendor=0x03f0 [HP], product=0x4d11 [PSC 1400 series]) at libusb:002:002"]], $["id":"active_scanner:0", "rich_descr":"", "table_descr":["hpaio", "hp PSC_1400_series at hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN"]]]
2005-12-03 01:46:39 <1> linux(26573) [YCP] scanner/dialogs.ycp:447 Ignoring unexpected returncode in OverviewDialog: `_hw_items
2005-12-03 01:46:42 <1> linux(26573) [YCP] scanner/dialogs.ycp:341 Selected item id in OverviewDialog: active_scanner:0
2005-12-03 01:46:42 <1> linux(26573) [YCP] scanner/dialogs.ycp:409 Selected backend to be tested is: hpaio
2005-12-03 01:46:42 <1> linux(26573) [YCP] Scanner.ycp:1975 scanners_to_be_tested: [`item (`id ("hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN"), "hp PSC_1400_series at hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN", true)]
2005-12-03 01:46:42 <1> linux(26573) [YCP] Scanner.ycp:2012 sane_device which will be tested: hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN
2005-12-03 01:46:42 <1> linux(26573) [YCP] Scanner.ycp:228 Executing bash commandline: /usr/bin/scanimage -d 'hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN' -T
2005-12-03 01:46:44 <3> linux(26573) [bash] ShellCommand.cc(shellcommand):78 scanimage: open of device hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN failed: Error during device I/O
2005-12-03 01:46:44 <1> linux(26573) [YCP] Scanner.ycp:231 '/usr/bin/scanimage -d 'hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN' -T' exit code is: 1
2005-12-03 01:46:44 <1> linux(26573) [YCP] Scanner.ycp:232 '/usr/bin/scanimage -d 'hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN' -T' stdout is: 
2005-12-03 01:46:44 <1> linux(26573) [YCP] Scanner.ycp:233 '/usr/bin/scanimage -d 'hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN' -T' stderr is: scanimage: open of device hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN failed: Error during device I/O
2005-12-03 01:46:45 <3> linux(26573) [YCP] Report.ycp:431 Test with 'scanimage -d hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN -T' failed.
The results are:

scanimage: open of device hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN failed: Error during device I/O
2005-12-03 01:46:45 <1> linux(26573) [YCP] Scanner.ycp:228 Executing bash commandline: /usr/lib/YaST2/bin/determine_active_scanners YCP >/var/lib/YaST2/active_scanners.ycp
2005-12-03 01:46:46 <1> linux(26573) [YCP] Scanner.ycp:335 Active scanners: [$["backend":"hpaio", "manufacturer":"hp", "model":"PSC_1400_series", "sane_device":"hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN"], $[]]
2005-12-03 01:46:46 <1> linux(26573) [YCP] Scanner.ycp:228 Executing bash commandline: /usr/lib/YaST2/bin/determine_active_scanner_backends YCP >/var/lib/YaST2/active_scanner_backends.ycp
2005-12-03 01:46:46 <1> linux(26573) [YCP] Scanner.ycp:382 Active backends: ["hpaio", ""]
2005-12-03 01:46:46 <1> linux(26573) [YCP] Scanner.ycp:228 Executing bash commandline: /usr/lib/YaST2/bin/autodetect_scanners YCP >/var/lib/YaST2/autodetected_scanners.ycp
2005-12-03 01:46:46 <1> linux(26573) [YCP] Scanner.ycp:429 Autodetected scanners: [$["connection":"USB", "description":"USB scanner (vendor=0x03f0 [HP], product=0x4d11 [PSC 1400 series]) at libusb:002:002", "device":"libusb:002:002", "manufacturer":"HP", "model":"PSC 1400 series", "usb_product_id":"0x4d11", "usb_vendor_id":"0x03f0"], $[]]
2005-12-03 01:46:48 <1> linux(26573) [YCP] scanner/dialogs.ycp:450 OverviewDialog returns: `test
2005-12-03 01:46:48 <1> linux(26573) [YCP] Scanner.ycp:1083 Overview contents: [$["id":"autodetected_scanner:0", "rich_descr":"", "table_descr":["Not Configured:", "HP PSC 1400 series USB scanner (vendor=0x03f0 [HP], product=0x4d11 [PSC 1400 series]) at libusb:002:002"]], $["id":"active_scanner:0", "rich_descr":"", "table_descr":["hpaio", "hp PSC_1400_series at hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN"]]]
2005-12-03 01:46:49 <1> linux(26573) [YCP] scanner/dialogs.ycp:447 Ignoring unexpected returncode in OverviewDialog: `_hw_items
2005-12-03 01:46:53 <1> linux(26573) [YCP] scanner/dialogs.ycp:450 OverviewDialog returns: `cancel
2005-12-03 01:46:53 <3> linux(26573) [YCP] Sequencer.ycp:157 sequencer: Symbol not found: `cancel
2005-12-03 01:46:53 <3> linux(26573) [YCP] Sequencer.ycp:157 sequencer: Next not found: nil
2005-12-03 01:46:53 <3> linux(26573) [YCP] Sequencer.ycp:157 sequencer: Invalid ret: nil
2005-12-03 01:46:53 <1> linux(26573) [YCP] clients/scanner.ycp:65 Return value of CommandLine::Run($["actions":$[], "finish":<YCPRef:global boolean Scanner::Write ()>, "guihandler":<YCPRef:any ScannerSequence ()>, "help":"Scanner Configuration", "id":"scanner", "initialize":<YCPRef:global boolean Scanner::Read ()>, "mappings":$[], "options":$[]]) is: nil
2005-12-03 01:46:53 <1> linux(26573) [YCP] clients/scanner.ycp:69 Finishing scanner module
2005-12-03 01:46:53 <1> linux(26573) [YCP] clients/scanner.ycp:70 Return value will be: nil
2005-12-03 01:46:53 <1> linux(26573) [YCP] clients/scanner.ycp:71

Comment 7 Michael Gross 2005-12-12 16:37:58 UTC

Please don't inline large ammounts of text here, use the attachment feature of bugzilla instead.

The YaST people should take a look on this anyway. Moreover, I'll take the kernel-maintainers into CC, because this appears to be a problem with the USB subsystem. Maby something is already known here?

Comment 8 Greg Kroah-Hartman 2005-12-12 21:23:35 UTC

I'm sorry, but I do not see any USB kernel issues in the log file.  pushing it
back to the yast developers...

Comment 9 Michael Gross 2005-12-13 15:58:51 UTC

Johannes: Please take a look at this?

Comment 10 Johannes Meixner 2005-12-27 15:20:03 UTC

I was on vacation - therefore the delay.

"Error during device I/O" is not caused by YaST.
Something goes wrong during USB data transfer.
I/O error messages are well known when something goes wrong
during USB data transfer - in particular when it works sometimes
and sometimes not, see for example
http://portal.suse.com/sdb/en/2005/09/jsmeix_scanner-setup-100.html
"USB access conflicts for Epson all-in-one devices"
We provide a sane package update for this problem, see
http://www.novell.com/linux/download/updates/100_i386.html
Note that this problem should not happen for HP all-in-one devices
as HP all-in-one devices do not appear at the USB as a device with
several interfaces but only as a plain printer device, therefore
"hwinfo --scanner" or "sane-find-scanner" do not detect it.

YaST sets it up correctly:
It activates the right SANE driver "hpaio"
and then SANE recognizes the device as an active scanner,
see the YaST log:
------------------------------------------------------------------------
Scanner.ycp:335 Active scanners:
[$["backend":"hpaio",
   "manufacturer":"hp",
   "model":"PSC_1400_series",
   "sane_device":"hpaio:/usb/PSC_1400_series?serial=CN549V70G904BN"]
------------------------------------------------------------------------

But if fails when bigger amounts of data should be transferred
during testing the device.

I don't have a "PSC_1400_series" but my HP LaserJet 1220 all-in-one
works well with the "hpaio" driver. Therefore I assume it is not
a problem of the driver but in the USB system.

"Me Private",
see
http://portal.suse.com/sdb/en/2004/10/jsmeix_scanner-setup-92.html
"Trouble-Shooting (Debugging)"
how to provide a detailed log what happens during a test-scan.

As long as the test-scan fails it is useless to try out the
various user-frontends like xsane, kooka, ...

Comment 11 Me Private 2005-12-30 14:04:05 UTC

I did as you had recommended to me - downloaded the patch and installed it , but still have the same message , still the scanner do not work under Suse.I agree that the problem is not caused by Yast.
Do you think if I send some some logs from Mandriva 2006, that will help you in finding solution.
The scanner and printer work fine under Mandriva 2006, so the problem it should be caused by something more particullary about SuSE.
If that could help please let me know which logs you need.

Happy New Year.

Comment 12 Johannes Meixner 2005-12-30 15:08:58 UTC

"Me Private",
see
http://portal.suse.com/sdb/en/2004/10/jsmeix_scanner-setup-92.html
"Trouble-Shooting (Debugging)"
how to provide a detailed log what happens during a test-scan.

Please attach the logs and select explicitely the mime type "text/plain".

Comment 13 Johannes Meixner 2006-02-06 14:53:56 UTC

No feedback received, closing it as WONTFIX (means in fact CANTFIX).
Feel free to reopen this bug again with the needed information added.