Andreas: Wouldn't be a bad idea. It would be even more useful to make people understand that openSUSE is not about SUSE Linux somehow? Maby with a notice or something (wouldn't be to annoying because `real' openSUSE bugs are rare). A component `other' would also be of use here. Thanks for looking into this.

You could also just open the existing "Corporate Tools / bugzilla" component if there is no special reason for keeping it private.

CC'ing the bugzilla people ;-)  - what do you think about this?

Jim, what do you think is the best way to handle this with an open bugzilla?

External customers can submit bugs on bugzilla by clicking on the 'feedback' button located at the bottom of each page.   A support engineer will resolve the bug or question, if they can, otherwise they pass the bug to the bugzilla team.

(In reply to comment #5)
> External customers can submit bugs on bugzilla by clicking on the 'feedback'
> button located at the bottom of each page.

That form looks like the old suse.de/feedback which was often like a black hole (at least it looked like one - as reporter, you rarely got a reply).

Additionally, the feedback form lacks lots of possibilities - for example, you can't attach a screen shot.

I would really prefer to be able to file bugzilla bugs directly - it's a more direct way and I (as reporter) are always informed about the status (without any cost on Novell side).

If you don't want to open product "Bugzilla", create a component "bugzilla" in product "openSUSE" (and maybe move bugs to product Bugzilla after you verified them). I guess this is less work than pasting the feedback form contents to a bugreport ;-)  and has lots of advantages as stated above.

> A support engineer will resolve the bug or question, if they can, otherwise 
> they pass the bug to the bugzilla team.

What's the problem with a support engineer watching bugzilla bugs in bugzilla instead of the feedback form? ;-)


BTW: Up to now, I even didn't notice the feedback link - I just saw "the usual unneeded links" (legal, privacy, copyright etc.)

I've added a bugzilla component now as part of openSUSE and made our screening team the default owner.  Let's see how this works out...

Note: it will take about an hour for this new component to go live.

Well, the first two bugs submitted against openSUSE/bugzilla have had nothing to do with either openSUSE or bugzilla -- sigh. So far this idea is not working.

Hey, I already reported 6 bugzilla bugs before the "bugzilla" component even existed, so we are still in the plus ;-)

Someone (IIRC in a mailing list) had the idea to add a big fat note at enter_bug.cgi if "openSUSE" was selected:
"Report bugs in product openSUSE only for bugs in the wiki or bugzilla itsself. Bug reports about SUSE Linux should go to product "SUSE Linux <version>."

Is this idea useful and/or possible for you?


BTW: I just reformatted www.opensuse.org/Submit_a_Bug a bit and hope it is more clear now.

BTW2: this bug also was in the wrong component - fixed ;-)