Bug 163955 - YaST -> Network -> DSL/ISDN/MODEM-Konfiguration
Summary: YaST -> Network -> DSL/ISDN/MODEM-Konfiguration
Status: RESOLVED FIXED
: 104127 (view as bug list)
Alias: None
Product: openSUSE 10.2
Classification: openSUSE
Component: YaST2 (show other bugs)
Version: Final
Hardware: Other Other
: P5 - None : Major (vote)
Target Milestone: ---
Assignee: Michal Zugec
QA Contact: Klaus Kämpf
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2006-04-05 22:49 UTC by Detlef Reichelt
Modified: 2007-03-27 12:00 UTC (History)
4 users (show)

See Also:
Found By: Other
Services Priority:
Business Priority:
Blocker: ---
Marketing QA Status: ---
IT Deployment: ---


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Description Detlef Reichelt 2006-04-05 22:49:06 UTC
After konfiguration of DSL/ISDN/MODEM, YaST ask for konfig the mailsystem. The "normal" user klicks "Yes", konfig fetchmail and doesn't know what he do. ;)
After that, he open KMail/Thunderbird/*, konfig it and wonder where his mails gone...
A bad solution for "normal" users.
Comment 1 Michael Gross 2006-04-06 14:36:57 UTC
Sorry but I don't know what you mean. Please be more specific about the problem or request. If this is a feature request, change the severity field to `Enhancement'.
Comment 2 Christian Boltz 2006-04-06 22:20:36 UTC
My interpretion of the initial comment is:
"The 'configure mailsytem now' question causes more harm than good."

I agree with that - most users will setup a internet connection, but the least will ever use postfix and fetchmail. They will use KMail/Thunderbird/Evolution instead. Therefore it's pointless or even bad to have a working fetchmail configuration. (I didn't test, but I can imagine that fetchmail will fetch the mail before the user can't fetch it with his graphical MUA.)

My suggestion: simply remove the "configure mailsystem now?" question from the YaST modules setting up the internet connection.
- beginners usually don't want to use fetchmail and postfix
- experts can start the YaST module for the mailsystem on theirself (or write
  the fetchmail/postfix configfiles with $EDITOR, but that's another story.)


Sidenotes:
- I let this in NEEDINFO - Detlef, please add a note here.
- the problem still exists in 10.1 beta9
- CC'ing Siegfried because I think this is a usability issue
Comment 3 Detlef Reichelt 2006-04-06 22:40:14 UTC
Yes, Christian, you're right, that's it.


Comment 4 Michael Gross 2006-04-07 10:53:21 UTC
Reassigning to Martin as Enhancement. Maby we should just add a note, this sure makes sense for a server installation.
Comment 5 Siegfried Olschner 2006-04-10 14:16:55 UTC
Some questions, I'm not an email expert:
1) When is it necessary to configure postfix or fetchmail during the installation after configuration of DSL/ISDN/MODEM? Which kind of user will need this?
2) Do we have any data, e.g. % of use of postfix or fetchmail?
3) Can we make a product specific installation workflow at this stage?
Comment 6 Detlef Reichelt 2006-04-10 15:59:29 UTC
1) The homeuser normaly doesn't need a configuration of postfix/fetchmail because he use a MUA (KMail/Thunderbird etc)
2) don't know ;)
3) Yes, that's a good idea:
SUSE Linux *.* -> no configuration
SUSE Server Products-> configuration of fetchmail/postfix after setup internetconnection
Comment 7 Martin Vidner 2006-08-28 11:52:40 UTC
Reassigning to the new maintainer of yast2-network.
Comment 8 Michal Zugec 2006-08-30 06:47:14 UTC
move to later
Comment 9 Christian Boltz 2007-03-09 00:13:00 UTC
Reopening and increasing severity. (Yes, I'm serious about the severity. This is really a big usability bug.)

FYI: this topic has caused a large discussion on opensuse-de this week:
    fetchmail daemon gestoppt; trotzdem werden Emails runtergeladen :-(
(see the list archives for all mails.)

Lots of people agree that the "do mail configuration now?" question causes more harm than good. They also agree that it is a pitfall for newbies who wonder why they receive no mails in KMail. Oh, and *nobody* said that this question is useful and/or a good idea.
I would call that a real-life usability study *g* - and it has a clear result.

Please remove the "do mail configuration now?" question from the DSL/ISDN/Modem configuration.

(BTW: My arguments in comment #2 and Detlef's comment #6, item 1) are still valid. However, I would even remove the question in SLES.)
Comment 10 Klaus Kämpf 2007-03-09 09:04:51 UTC
I believe this is a valid issue but it needs a larger audience for discussing the correct way to handle it.
Adding a couple of people to CC.
Comment 11 Thorsten Kukuk 2007-03-09 09:29:27 UTC
I think we can remove it, it does not even make sense for Enterprise products.
Comment 12 Michal Zugec 2007-03-09 09:41:31 UTC
Ok, so I will do it then
Comment 13 Michal Zugec 2007-03-09 15:02:36 UTC
fixed in yast2-network-2.15.15
Comment 14 Christian Boltz 2007-03-09 20:41:55 UTC
Thanks for your fast reaction and for fixing this! :-)
Comment 15 Martin Vidner 2007-03-27 12:00:10 UTC
*** Bug 104127 has been marked as a duplicate of this bug. ***