Bugzilla – Bug 276824
HP Photosmart C4180 drops out of ready for printing after scanning
Last modified: 2007-06-05 10:40:42 UTC
Same on my x86 PC (10.3 Alpha4) and on a relative's x86_64 PC (10.3 Alpha3plus), both have the same model of printers attached. 1. Print a document, works. 2. Scan a document, works. 3. Print a document, does not work. # lpq Q8110B is not ready Rank Owner Job File(s) Total Size 1st lancelo 71 JDunn_Kendrick 66560 bytes 4. Reboot and lprm job_number, OOo .odt document prints. "rccups restart" has no effect. http://localhost:631 and start printer, problem still there. # lpq Q8110B is not ready Rank Owner Job File(s) Total Size 1st lancelo 71 JDunn_Kendrick 66560 bytes barrabas:/ftp/May07 # lprm 71 barrabas:/ftp/May07 # rccups restart Shutting down cupsd done Starting cupsd done #### had to start printer from http://localhost:631, but lpq says it's still not ready. barrabas:/ftp/May07 # lpq Q8110B is not ready no entries barrabas:/ftp/May07 # lpq Q8110B is not ready Rank Owner Job File(s) Total Size 1st lancelo 72 JDunn_Kendrick 66560 bytes barrabas:/ftp/May07 # lprm 72 barrabas:/ftp/May07 # lpq Q8110B is not ready Rank Owner Job File(s) Total Size 1st lancelo 73 JDunn_Kendrick 66560 bytes
barrabas:/ftp/May07 # lpq Q8110B is not ready no entries barrabas:/ftp/May07 # rccups restart Shutting down cupsd done Starting cupsd done barrabas:/ftp/May07 # lpq Q8110B is not ready no entries
Scan still works.
Provide debugging info as follwos: A) A1: Set the "LogLevel debug" in /etc/cups/cupsd.conf. A2: Stop cupsd. A3: Move /var/log/cups/error_log* to another location (or delete it) in order to avoid having to search through gigantic log files. A4: Start cupsd. A5: echo "PRINT001" | logger A6: Print a document. B) B1: echo "SCAN001" | logger B2: Scan a document with debugging as described in http://en.opensuse.org/SDB:Configuring_Scanners_from_SUSE_LINUX_9.2 "Trouble-Shooting (Debugging)" C) C1: echo "PRINT002" | logger C2: Try to print a second document. D) grep -A 10000 "PRINT001" /var/log/messages | grep -i usb E) Provide /etc/cups/* /var/log/cups/* and the debugging info from steps B2 and D as attachments to this bug.
Will do the above. Here is the last 60 lines of error_log from the stuff I originally did. # tail -60 /var/log/cups/error_log I [22/May/2007:00:52:50 +0100] Listening to /var/run/cups/cups.sock (Domain) I [22/May/2007:00:52:50 +0100] Loaded configuration file "/etc/cups/cupsd.conf" I [22/May/2007:00:52:50 +0100] Using default TempDir of /var/spool/cups/tmp... I [22/May/2007:00:52:50 +0100] Cleaning out old temporary files in "/var/spool/cups/tmp"... I [22/May/2007:00:52:50 +0100] Configured for up to 100 clients. I [22/May/2007:00:52:50 +0100] Allowing up to 100 client connections per host. I [22/May/2007:00:52:50 +0100] Using policy "default" as the default! I [22/May/2007:00:52:50 +0100] Full reload is required. I [22/May/2007:00:52:50 +0100] Loaded MIME database from '/etc/cups': 36 types, 40 filters... I [22/May/2007:00:52:50 +0100] Loading job cache file "/var/cache/cups/job.cache"... I [22/May/2007:00:52:50 +0100] Full reload complete. I [22/May/2007:00:52:50 +0100] Listening to :::631 on fd 0... I [22/May/2007:00:52:50 +0100] Listening to 0.0.0.0:631 on fd 2... I [22/May/2007:00:52:50 +0100] Listening to /var/run/cups/cups.sock on fd 3... I [22/May/2007:00:53:13 +0100] Adding start banner page "none" to job 72. I [22/May/2007:00:53:13 +0100] Adding end banner page "none" to job 72. I [22/May/2007:00:53:13 +0100] Job 72 queued on "Q8110B" by "lancelot". I [22/May/2007:00:53:28 +0100] Job 72 was canceled by "root". I [22/May/2007:00:54:09 +0100] commptr="" I [22/May/2007:00:54:09 +0100] Started "/usr/lib/cups/cgi-bin/printers.cgi" (pid=9107) I [22/May/2007:00:54:14 +0100] commptr="?op=start-printer&printer_name=Q8110B" I [22/May/2007:00:54:14 +0100] Started "/usr/lib/cups/cgi-bin/admin.cgi" (pid=9109) E [22/May/2007:00:54:15 +0100] Resume-Printer: Unauthorized I [22/May/2007:00:54:15 +0100] Saving printers.conf... I [22/May/2007:00:54:15 +0100] Printer "Q8110B" started by "root". I [22/May/2007:00:54:18 +0100] commptr="" I [22/May/2007:00:54:18 +0100] Started "/usr/lib/cups/cgi-bin/printers.cgi" (pid=9110) I [22/May/2007:00:54:32 +0100] Adding start banner page "none" to job 73. I [22/May/2007:00:54:32 +0100] Adding end banner page "none" to job 73. I [22/May/2007:00:54:32 +0100] Job 73 queued on "Q8110B" by "lancelot". I [22/May/2007:00:54:32 +0100] Started filter /usr/lib/cups/filter/pstops (PID 9111) for job 73. I [22/May/2007:00:54:32 +0100] Started filter /usr/lib/cups/filter/foomatic-rip (PID 9112) for job 73. I [22/May/2007:00:54:32 +0100] Started backend /usr/lib/cups/backend/hal (PID 9113) for job 73. E [22/May/2007:00:54:32 +0100] [Job 73] Unable to open HAL device "hal:///org/freedesktop/Hal/devices/usb_device_3f0_5711_MY6CMH72JX04J7_if1_printer_MY6CMH72JX04J7" E [22/May/2007:00:54:32 +0100] PID 9113 (/usr/lib/cups/backend/hal) stopped with status 1! I [22/May/2007:00:54:32 +0100] Hint: Try setting the LogLevel to "debug" to find out more. E [22/May/2007:00:54:34 +0100] PID 9112 (/usr/lib/cups/filter/foomatic-rip) stopped with status 9! I [22/May/2007:00:54:34 +0100] Hint: Try setting the LogLevel to "debug" to find out more. I [22/May/2007:00:54:34 +0100] [Job 73] Backend returned status 1 (failed) I [22/May/2007:00:54:34 +0100] Saving printers.conf... I [22/May/2007:01:02:19 +0100] Job 73 was canceled by "root". I [22/May/2007:01:02:28 +0100] Scheduler shutting down normally. I [22/May/2007:01:02:28 +0100] Saving remote.cache... I [22/May/2007:01:02:28 +0100] Saving job cache file "/var/cache/cups/job.cache"... I [22/May/2007:01:02:28 +0100] Listening to :::631 (IPv6) I [22/May/2007:01:02:28 +0100] Listening to 0.0.0.0:631 (IPv4) I [22/May/2007:01:02:28 +0100] Listening to /var/run/cups/cups.sock (Domain) I [22/May/2007:01:02:28 +0100] Loaded configuration file "/etc/cups/cupsd.conf" I [22/May/2007:01:02:28 +0100] Using default TempDir of /var/spool/cups/tmp... I [22/May/2007:01:02:28 +0100] Cleaning out old temporary files in "/var/spool/cups/tmp"... I [22/May/2007:01:02:28 +0100] Configured for up to 100 clients. I [22/May/2007:01:02:28 +0100] Allowing up to 100 client connections per host. I [22/May/2007:01:02:28 +0100] Using policy "default" as the default! I [22/May/2007:01:02:28 +0100] Full reload is required. I [22/May/2007:01:02:28 +0100] Loaded MIME database from '/etc/cups': 36 types, 40 filters... I [22/May/2007:01:02:28 +0100] Loading job cache file "/var/cache/cups/job.cache"... I [22/May/2007:01:02:28 +0100] Full reload complete. I [22/May/2007:01:02:28 +0100] Listening to :::631 on fd 0... I [22/May/2007:01:02:28 +0100] Listening to 0.0.0.0:631 on fd 2... I [22/May/2007:01:02:28 +0100] Listening to /var/run/cups/cups.sock on fd 3...
This one looks interesting: ----------------------------------------------------------------------------- E [22/May/2007:00:54:32 +0100] [Job 73] Unable to open HAL device "hal:///org/freedesktop/Hal/devices/usb_device_3f0_5711_MY6CMH72JX04J7_if1_printer_MY6CMH72JX04J7" E [22/May/2007:00:54:32 +0100] PID 9113 (/usr/lib/cups/backend/hal) stopped with status 1! ----------------------------------------------------------------------------- Did you set up the print queue using the hal backend? Check what "lpstat -v" shows you. If you use the hal backend, I guess you did set up the print queue using the Gnome printer setup tool which prefers the hal backend for any USB printer. A HP all-in-one device must be set up with the hp backend. Use YaST or even better use hp-setup (special setup tool from HP). For background information see https://bugzilla.novell.com/show_bug.cgi?id=184798 in particular item "D". If you use the hal backend, I would like to knwo how exactly you did the print queue setup. I.e. which exact tool did you use.
Printers were set up with YaST. # lpstat -v device for HP_DESKJET_840C_USB_2: usb://HP/DESKJET%20840C?serial=HU05V1T104KV device for Q8110B: hal:///org/freedesktop/Hal/devices/usb_device_3f0_5711_MY6CMH72JX04J7_if1_printer_MY6CMH72JX04J7 I am very busy at the moment, probably will be able to have a further look tomorrow night.
# hp-info HP Linux Imaging and Printing System (ver. 1.7.4a) Device Information Utility ver. 3.4 Copyright (c) 2001-7 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. warning: Inrecognized URI: usb://HP/DESKJET%20840C?serial=HU05V1T104KV warning: Inrecognized URI: hal:///org/freedesktop/Hal/devices/usb_device_3f0_5711_MY6CMH72JX04J7_if1_printer_MY6CMH72JX04J7 Choose device from probed devices connected on bus(es): usb: Num. Device-URI CUPS printer(s) ---- ----------------------------------------------------- ------------------------------------- 0 hp:/usb/DeskJet_840C?serial=HU05V1T104KV 1 hp:/usb/Photosmart_C4100_series?serial=MY6CMH72JX04J7 Enter number 0...1 for device (q=quit) ?1 hp:/usb/Photosmart_C4100_series?serial=MY6CMH72JX04J7 Device Parameters (dynamic data): Parameter Value(s) ---------------------------- ---------------------------------------------------------- 3bit-status-code 24 3bit-status-name NoFault agent1-ack True agent1-desc Black cartridge agent1-dvc 16150 agent1-health 0 agent1-health-desc Good/OK agent1-hp-ink False agent1-id 16 agent1-kind 3 agent1-known False agent1-level 83 agent1-level-trigger 0 agent1-sku 337 agent1-type 1 agent1-virgin True agent2-ack True agent2-desc Tri-color cartridge agent2-dvc 5220 agent2-health 0 agent2-health-desc Good/OK agent2-hp-ink False agent2-id 17 agent2-kind 3 agent2-known False agent2-level 92 agent2-level-trigger 0 agent2-sku 342/343 agent2-type 2 agent2-virgin True agent3-ack False agent3-desc Photo cartridge agent3-dvc 0 agent3-health 1 agent3-health-desc Not installed agent3-hp-ink False agent3-id 0 agent3-kind 3 agent3-known False agent3-level 0 agent3-level-trigger 7 agent3-sku 348 agent3-type 3 agent3-virgin False agent4-ack False agent4-desc Photo gray cartridge agent4-dvc 0 agent4-health 1 agent4-health-desc Not installed agent4-hp-ink False agent4-id 0 agent4-kind 3 agent4-known False agent4-level 0 agent4-level-trigger 7 agent4-sku 100 agent4-type 10 agent4-virgin False back-end hp cups-printer cups-uri hp:/usb/Photosmart_C4100_series?serial=MY6CMH72JX04J7 dev-file device-state 1 device-uri hp:/usb/Photosmart_C4100_series?serial=MY6CMH72JX04J7 deviceid MFG:HP;MDL:Photosmart C4100 series;CMD:MLC,PCL,PML,DW-PCL,DESKJET,DYN;1284.4DL:4d,4e,1 ;CLS:PRINTER;DES:Q8110B;SN:MY6CMH72JX04J7;S:038000C4840010 21002c1800053c288005c;J: ;Z:0102,0503f169014649,0600; duplexer 0 error-state 0 host in-tray1 True in-tray2 False is-hp True media-path 3 panel 0 panel-line1 panel-line2 photo-tray 0 port 1 r 4 revision 3 rg 002 rr 000004 rs 002000004 scan-uri hpaio:/usb/Photosmart_C4100_series?serial=MY6CMH72JX04J7 serial MY6CMH72JX04J7 status-code 1000 status-desc The printer is idle. supply-door 0 top-door 1 Model Parameters (static data): Parameter Value(s) ---------------------------- ---------------------------------------------------------- align-type 1 clean-type 1 color-cal-type 3 copy-type 0 embedded-server-type 0 fax-type 0 fw-download 0 icon Photosmart_C4100.png io-control 0 io-mfp-mode 3 io-mode 1 io-scan-port 0 io-support 2 linefeed-cal-type 0 model Photosmart_C4100_series model-ui HP Photosmart c4100 series model1 Photosmart C4100 series model2 Photosmart C4110 model3 Photosmart C4140 model4 Photosmart C4150 model5 Photosmart C4180 model6 Photosmart C4183 model7 Photosmart C4188 panel-check-type 0 pcard-type 1 pq-diag-type 0 r-type 1 r0-agent1-kind 3 r0-agent1-sku 98 r0-agent1-type 1 r0-agent2-kind 3 r0-agent2-sku 93/95 r0-agent2-type 2 r0-agent3-kind 3 r0-agent3-sku 99 r0-agent3-type 3 r0-agent4-kind 3 r0-agent4-sku 100 r0-agent4-type 10 r10-agent1-kind 3 r10-agent1-sku 851 r10-agent1-type 1 r10-agent2-kind 3 r10-agent2-sku 854/855 r10-agent2-type 2 r10-agent3-kind 3 r10-agent3-sku 858 r10-agent3-type 3 r10-agent4-kind 3 r10-agent4-sku 100 r10-agent4-type 10 r2-agent1-kind 3 r2-agent1-sku 98 r2-agent1-type 1 r2-agent2-kind 3 r2-agent2-sku 93/95 r2-agent2-type 2 r2-agent3-kind 3 r2-agent3-sku 99 r2-agent3-type 3 r2-agent4-kind 3 r2-agent4-sku 100 r2-agent4-type 10 r4-agent1-kind 3 r4-agent1-sku 337 r4-agent1-type 1 r4-agent2-kind 3 r4-agent2-sku 342/343 r4-agent2-type 2 r4-agent3-kind 3 r4-agent3-sku 348 r4-agent3-type 3 r4-agent4-kind 3 r4-agent4-sku 100 r4-agent4-type 10 r8-agent1-kind 3 r8-agent1-sku 129 r8-agent1-type 1 r8-agent2-kind 3 r8-agent2-sku 136/135 r8-agent2-type 2 r8-agent3-kind 3 r8-agent3-sku 138 r8-agent3-type 3 r8-agent4-kind 3 r8-agent4-sku 100 r8-agent4-type 10 scan-style 1 scan-type 1 status-battery-check 0 status-dynamic-counters 1 status-type 2 support-released 1 support-type 2 support-ver 1.6.6 tech-class DJGenericVIP tech-type 2 Status History (most recent first): Date/Time Code Status Description User Job ID -------------------- ----- ---------------------------------------- -------- -------- 23/05/07 23:54:45 1000 The printer is idle. root 22/05/07 01:04:39 2001 Scan job completed. root 22/05/07 01:04:23 2000 Scan job started. root 22/05/07 00:36:18 2001 Scan job completed. root 22/05/07 00:35:36 2000 Scan job started. root
# chkconfig hplip hplip on barrabas:/home/lancelot # lpq Q8110B is not ready Rank Owner Job File(s) Total Size 1st root 74 .gmp4player_rc 1024 bytes 2nd boycie 75 http://192.168.100.1/config.htm 198656 bytes barrabas:/home/lancelot # /etc/init.d/hplip restart Stopping hpiod: [ OK ] Stopping hpssd: [ OK ] Starting hpiod: [ OK ] Starting hpssd: [ OK ] Note: You may have to restart the cupsd. barrabas:/home/lancelot # rccups restart Shutting down cupsd done Starting cupsd done barrabas:/home/lancelot # lpq Q8110B is not ready Rank Owner Job File(s) Total Size 1st root 74 .gmp4player_rc 1024 bytes 2nd boycie 75 http://192.168.100.1/config.htm 198656 bytes
I've run hp-setup and chosen USB, both printers printed the test page. That's as far as I can get tonight, up at 06:00 for an all-day stint.
Regarding the print queue setup, YaST didn't ask for it, so I presume there is a default queue used.
http://localhost:631 and removed the old printers, set Photosmart_C4100 as the default printer. # lpq Photosmart_C4100 is ready no entries Used xsane to scan in an image. barrabas:/ftp/May07 # lpq Photosmart_C4100 is ready no entries # lpr ~/.bashrc All works, seems "hp-setup" needed to be done. # lpq Photosmart_C4100 is ready no entries # lpr /boot/grub/menu.lst File printed from another box on the network.
# lpstat -v device for DeskJet_840C: hp:/usb/DeskJet_840C?serial=HU05V1T104KV device for Photosmart_C4100: hp:/usb/Photosmart_C4100_series?serial=MY6CMH72JX04J7 Scanning over the network is also working.
Michal, for your information: Because of comment #6 ("Printers were set up with YaST") it is actually a duplicate of bug #184798 or bug #175323 (i.e. another example how YaST fails to set up a particular HP all-in-one device correctly). Michal, because this bug is for openSUSE 10.3 it seems bug #175323 is not yet 100% fixed. How does YaST find out if a device is a HP all-in-one? Did you notice https://bugzilla.novell.com/show_bug.cgi?id=184798#c12
*** Bug 280047 has been marked as a duplicate of this bug. ***