Bug 334166 - cups-autoconfig makes queues with hp:/... URI disabled after reboot
Summary: cups-autoconfig makes queues with hp:/... URI disabled after reboot
Status: RESOLVED FIXED
: 337127 344220 350559 (view as bug list)
Alias: None
Product: openSUSE 10.3
Classification: openSUSE
Component: Printing (show other bugs)
Version: Final
Hardware: HP openSUSE 10.3
: P5 - None : Major with 5 votes (vote)
Target Milestone: ---
Assignee: Chris Rivera
QA Contact: Johannes Meixner
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: 184798
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Reported: 2007-10-16 06:08 UTC by Todd Stoffel
Modified: 2008-02-20 07:28 UTC (History)
4 users (show)

See Also:
Found By: Customer
Services Priority:
Business Priority:
Blocker: ---
Marketing QA Status: ---
IT Deployment: ---


Attachments
2 lines written immediately after booting my computer (144 bytes, text/plain)
2007-10-19 20:29 UTC, Egbert König
Details

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Description Todd Stoffel 2007-10-16 06:08:40 UTC
HPLIP will not work correctly with openSUSE 10.3

HPLIP will install correctly and print properly.  However after reboot, PRINT CONTROL is automatically set to STOPPED.

It must be manually restarted using: kdesu hp-toolbox

This is a problem MANY people are having.

For example:

http://suseforums.net/index.php?showtopic=39661
http://www.suseforums.net/index.php?showtopic=39395&hl=hplip

Changing "lp" setting makes NO difference.

Switching to USB mode from HPLIP backend is NOT an acceptable work around.
Comment 1 Johannes Meixner 2007-10-16 07:30:42 UTC
I cannot reproduce it (it works for me and my printers).
Comment 2 Todd Stoffel 2007-10-17 02:24:43 UTC
Johannes, try it using KDE 3.5 and an HP ALL-IN-ONE Printer like the 5510. It will not work for any user.  Please read the forum links that I provided in the original bug report.  It worked with openSUSE 10.2 but will NOT work with 10.3 without manually starting the printer after each cold boot.
Comment 3 Todd Stoffel 2007-10-18 02:00:08 UTC
Here is the manual fix:


In /etc/cups-autoconfig.conf set 

DisablePrintersOnRemoval=no

and restart cups, then the printer is not stopped the next time you start 
your machine.

Also, to have control over Hp-toolbox in user mode, add yourself to "sys" group.


(But this issue should really be automated in openSUSE 10.3 configuration.)
Comment 4 Johannes Meixner 2007-10-18 06:46:51 UTC
Please add /var/log/cups-autoconfig.log as mime type "text/plain"
attachment to this bug so that we could better understand what the
real cause of the problem is.
Comment 5 Egbert König 2007-10-19 20:29:12 UTC
Created attachment 179526 [details]
2 lines written immediately after booting my computer

This is looking as if the printer is detected twice and therefore disconnected between the first and the second detection. Might the reason be that hplip is taking over the connection?
Comment 6 Jarl Friis 2007-10-26 14:12:41 UTC
Quoting bug#332750 comment#4 : Considering these printers/scanners are probably among the most used in Linux, I increase severity a bit :-)
Comment 7 Johannes Meixner 2007-10-30 07:34:48 UTC
*** Bug 337127 has been marked as a duplicate of this bug. ***
Comment 8 Johannes Meixner 2007-11-29 09:39:53 UTC
*** Bug 344220 has been marked as a duplicate of this bug. ***
Comment 9 Silviu Marin-Caea 2007-11-30 07:39:50 UTC
I had this problem: my HP F4180 would become "stopped" immediately after I turned it off.  It remained stopped even after turning it back on.  The only way to start it again required manual intervention with cupsenable or localhost:631.

Setting in /etc/cups-autoconfig.conf
DisablePrintersOnRemoval=no
resolved the problem.  The printer does not become "stopped" after being turned off.

This is a bug with a major consequence and yet it has an easy solution.

The consequence is that it destroys printing for anyone not being a sysadmin.  You have to know about how CUPS works.  This cannot be expected of a normal user, for such a basic task as printing something.

Having this bug go unfixed for >1 month is not cool.
Comment 10 Chris Rivera 2007-11-30 16:57:57 UTC
This has been fixed, but we're gathering a group of updates that we can release together.  These should be released soon.
Comment 12 Johannes Meixner 2008-01-08 06:48:53 UTC
*** Bug 350559 has been marked as a duplicate of this bug. ***