Bugzilla – Bug 347160
openSuSE 10.3 installation fails to detect hard drives
Last modified: 2008-02-07 19:50:44 UTC
While attempting to install openSuSE 10.3 (x86_64) from DVD, it fails while attempting to detect hard drives. After switching to vt2, I found that it didn't actually load all the kernel modules that it said it was loading previously (pre-GUI). I tried manually loading all the modules required (amd74xx, ide_generic, etc), to no avail. Maybe I missed one; I wouldn't rule that as impossible, but unlikely. Even if I did, however, it's still a major bug that's having a negative impact on a large portion of the community - see the provided link. I (and many others) am unable to install openSuSE 10.3 with this bug in place.
Over a week since posting and no info on this?
Appears to be a duplicate of https://bugzilla.novell.com/show_bug.cgi?id=331610
Sorry for the delay. Please attach output from hwinfo and dmesg after booting install DVD. What's chipset on your motherboard?
Unfortunately I can't retrieve that information. I only have one running box at the moment, and because it can't detect the hard drive, I can't mount a partition and pipe the output to a file. My chipset however is the nVidia CK804; my motherboard is an ASUS K8N4-E - I'll attach the output of hwinfo during normal operation.
Created attachment 189213 [details] Output of `hwinfo` during normal operation; not during install
Is there any way you can capture the output via a serial console? The information thus far isn't really enough to debug the issue. "Trying to load the modules with no avail" could mean a lot of things. Are you getting "No such device"? Is the module failing to load with bad symbols? Have you tried the pata_amd module? This could also be a duplicate of 334360.
Unfortunately I do not have access to a serial console. I can further describe the problem, though. I do not receive an error message of any sort. When the installer tries to load the modules automatically, it appears to load them as normal, but when I switch to vt2, the output of `lsmod` does not show the modules. Again, there is no error message, they appear to just not load. Then when I try to manually load them, there's still no error message, but this time `lsmod` shows that the modules are there. However, the hard drives still are not found in /dev. `ls /dev/hd*` returns the "No such file or directory" error, and naturally they are nowhere to be found in /dev/disk/by-id, etc. It seems more like a duplicate of 331610 to me, if anything. I'm not sure it's a duplicate of that either, though.
*** This bug has been marked as a duplicate of bug 331610 ***