Bugzilla – Bug 396246
HP PSC 2175 wrong driver used (but via hp-setup it works)
Last modified: 2008-06-26 18:34:44 UTC
My HP PSC 2175 "usb" printer (all-in-one) will not print. Printer detected, wants to start, but spits out blank pages or hangs after the paper feed starts (works fine in 10.3). My dmesg: parport_pc 00:09: disabled parport 0x378 (WARNING): CTR: wrote 0x0c, read 0xff parport 0x378 (WARNING): DATA: wrote 0xaa, read 0xff parport 0x378: You gave this address, but there is probably no parallel port there! parport1: PC-style at 0x378 [PCSPP,TRISTATE] lp0: using parport1 (polling). parport_pc 00:09: activated parport_pc 00:09: reported by Plug and Play ACPI parport1: PC-style at 0x378, irq 7 [PCSPP,TRISTATE] lp0: using parport1 (interrupt-driven). usb 1-1: USB disconnect, address 4 usblp0: removed usb 1-1: new full speed USB device using ohci_hcd and address 5 usb 1-1: configuration #1 chosen from 1 choice usblp0: USB Bidirectional printer dev 5 if 1 alt 0 proto 2 vid 0x03F0 pid 0x2B11 scsi15 : SCSI emulation for USB Mass Storage devices usb-storage: device found at 5 usb-storage: waiting for device to settle before scanning usb 1-1: New USB device found, idVendor=03f0, idProduct=2b11 usb 1-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 usb 1-1: Product: PSC 2170 Series usb 1-1: Manufacturer: Hewlett-Packard usb 1-1: SerialNumber: MY442F53J773 ppdev1: registered pardevice ppdev1: unregistered pardevice scsi 15:0:0:0: Direct-Access HP psc 2175 1.00 PQ: 0 ANSI: 2 sd 15:0:0:0: [sde] Attached SCSI removable disk sd 15:0:0:0: Attached scsi generic sg6 type 0 usb-storage: device scan complete jim@linux-3obf:~> That parallel port above seems strange as it's a usb printer. I have reinstalled,downgraded & tried other Webpin hplip rpms, etc., to no avail. I have tried adding it as a standalone usb printer in Yast, but, can't get a usb connection for it. My HP 5550 usb (basic) printer works well though (detected & setup).
Probably not a printing issue but a lower level USB problem: - try another USB slot at the computer, - try another USB cable, - connect it directly to the computer with a short USB cable (without any USB hub in between if you use one), - connect it where the HP 5550 is connected, - remove any memory cards from any slots if there are any inserted in the all-in-one device - ... Does this help?
Try to set it up using (as root) the command "hp-setup". Does it work then? If not, please provide a full description about the setup with "hp-setup" what happened for you step by step, in particular: - was it autodetected, if yes what is the exact model description which was shown by hp-setup? - was a driver (i.e. a PPD file) automatically found and selectded, if yes which exact PPD file was used by hp-setup)? - did the test-page at the end of hp-setup print out? - what results after hp-setup the command "lpstat -l -t"
Johannes, "hp-setup" worked out of the box with me just accepting the defaults:) SuSE installer has worked so well for me in the past that I never ever have had to CLI configure a printer (since 9.0). You have made it a learning experience for me. Thanks for your knowledge and help. I'll tuck that howto away if ever needed again in the future (like the openSUSE Forums too). Thanks again, Jim
Now it does no longer look like a lower-level USB problem (i.e. some kind of broken communication with the printer) but more like a plain wrong driver selected issue - i.e. just another instance of the old issue that YaST selects sometimes wrong drivers, see for example bug #310607. To verify if this one is really a duplicate of bug #310607 please attach all files in /var/log/YaST2/ see http://en.opensuse.org/Bugs/YaST
Created attachment 220063 [details] As per your request y2logs.tgz attached Thanks for the followup
Only in y2log-5 in attachment #220063 [details] I find something about "PPD" but only about the DeskJet 5550 stuff like ------------------------------------------------------------ "printer-location": "USB printer on //hp/deskjet%205550?serial=MY25S1N18Q2L" "printer-make-and-model": "HP DeskJet 5550 - CUPS+Gutenprint v5.0.2 Simplified" ------------------------------------------------------------- I find "2170" only in y2log-5 and y2log-7 but y2log-7 is not about the printer. In y2log-5 it seems YaST did set up a queue "psc2170series" but without any PPD for it (i.e. a raw queue) with the DeviceURI "usb://HP/PSC%202170%20Series?serial=MY442F53J773" but later ist is again "not configured". The raw queue is perhaps somehow a duplicate of bug #387226 and the usb backend is somehow a duplicate of bug #378248. In any case, it looks very much like one ore several bugs in YaST. Michal, can you have a look what goes on here.
marked as duplicate *** This bug has been marked as a duplicate of bug 378248 ***